kyle bain
Port Charlotte,FL
Summary
Dynamic Installation Technician with a proven track record at HughesNet Satellite Internet, excelling in diagnostics and troubleshooting. Recognized for enhancing customer satisfaction through efficient service and strong communication skills. Proficient in power tool operation, ensuring safety and quality in every installation while contributing to company growth through positive client referrals.
Overview
13
13
years of professional experience
Work History
Install Technician
HughesNet Satellite Internet
08.2015 - Current
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
- Improved customer satisfaction by providing timely and efficient installations of various equipment.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Provided outstanding customer service before, during, and after the installation process for seamless experiences.
- Contributed to the growth of the company through referrals and positive word-of-mouth from satisfied clients.
- Maintained a safe working environment by consistently implementing safety protocols during installations.
- Efficiently managed inventory of supplies and tools needed for each project while minimizing waste on job sites.
Installation Technician
DIRECTV
07.2012 - 08.2015
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Education
No Degree - General Studies
Northlake Junior Colledge
Dallas, TXSkills
- Power tool operation
- Hand tool proficiency
- Construction background
- Diagnostics and troubleshooting
- Field service
- Service call management
- Customer service
Timeline
Install Technician
HughesNet Satellite Internet
08.2015 - Current
Installation Technician
DIRECTV
07.2012 - 08.2015
No Degree - General Studies
Northlake Junior Colledge
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