Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Baker

Davenport,IA

Summary

Proven track record in enhancing customer satisfaction and engagement, evidenced by robust CRM software implementation at Key Auto Mall. Experienced in fostering student curiosity and delivering quality service, achieving high productivity levels. Skilled in documentation and reporting, with a knack for developing engaging, learning-focused activities.

Overview

6
6
years of professional experience

Work History

Delivery Driver

Door Dash
01.2023 - Current
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.

Teacher Field Experience Student

Steven Gamet DCSD
04.2024 - 05.2024
  • Helped students explore concepts with engaging, learning-focused activities.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Met with students with other teachers to address and resolve students' behavioral and academic issues.

Service Advisor

Key Auto Mall
01.2019 - 12.2022
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Implemented and developed customer service training processes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained up-to-date knowledge of product and service changes.

Education

Bachelor of Science - 5-12 Social Studies Teacher Education

Upper Iowa University
Davenport, IA
12.2025

Associate of Arts - Teacher Education

EICC
Bettendorf, IA
08.2024

Skills

  • Student Engagement
  • Student rapport
  • Classroom Instruction
  • Customer Service
  • Quality Control
  • Documentation And Reporting
  • CRM Software

Timeline

Teacher Field Experience Student

Steven Gamet DCSD
04.2024 - 05.2024

Delivery Driver

Door Dash
01.2023 - Current

Service Advisor

Key Auto Mall
01.2019 - 12.2022

Bachelor of Science - 5-12 Social Studies Teacher Education

Upper Iowa University

Associate of Arts - Teacher Education

EICC

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