Kyle Baum
Pacifica
Summary
Motivated and customer-oriented individual with extensive experience in service roles, demonstrating professional and strong communication skills with the ability to create positive experiences for customers. Proven ability to handle fast-paced environments, multitask, and ensure guest satisfaction while maintaining safety and ethics at all times.
Overview
3
3
years of professional experience
1
1
Certification
Work History
JD Footware Associate
JD
Daly City
06.2025 - Current
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and specific customer needs.
- Stocked the sales floor with merchandise and ensured product displays were neat and orderly.
- Ensured compliance with company safety regulations at all times while on the job.
Caregiver – Private Home
Aveanna Healthcare
Morgan Hill
04.2024 - Current
- Provided compassionate, reliable care and support to a special needs child, ensuring their safety and well-being.
- Demonstrated patience and attention to detail, anticipating the child’s needs and ensuring comfort.
- Fostered positive relationships with families through communication and dependable service.
Customer Service Assistant
G2 Secure Staff
San Francisco
07.2024 - 02.2025
- Facilitated seamless transitions for passengers with special needs, ensuring comfort and safety during airport experiences.
- Promoted positive, stress-free travel through clear communication with passengers.
- Coordinated effectively with airport staff to enhance service delivery for special needs travelers.
Airport Operations Crew
JetBlue Airways
San Francisco
07.2023 - 01.2024
- Assisted passengers in a friendly and professional manner, ensuring smooth check-in, boarding, and flight departures.
- Resolved customer inquiries and concerns regarding baggage, contributing to an overall positive experience.
- Worked collaboratively with team members to maintain an efficient, customer-focused environment.
Wheelchair Agent
G2 Secure Staff
San Francisco
01.2023 - 07.2023
- Assisted passengers with mobility needs during boarding and disembarking processes.
- Operated wheelchair equipment to transport individuals safely within the airport.
- Communicated effectively with team members to coordinate passenger services safely and efficiently.
- Maintained cleanliness and functionality of all wheelchairs and mobility aids.
Education
High School Degree -
California Virtual Academy
San Mateo, CA01.2022
Skills
- Communication skills
- Interpersonal abilities
- Customer satisfaction
- High-pressure management
- Positive demeanor
- Multitasking proficiency
- Time management
- Team collaboration
- Customer inquiry handling
- Concern resolution
- Professional conduct
Certification
CPR & First Aid Certified
Timeline
JD Footware Associate
JD
06.2025 - Current
Customer Service Assistant
G2 Secure Staff
07.2024 - 02.2025
Caregiver – Private Home
Aveanna Healthcare
04.2024 - Current
Airport Operations Crew
JetBlue Airways
07.2023 - 01.2024
Wheelchair Agent
G2 Secure Staff
01.2023 - 07.2023
High School Degree -
California Virtual Academy
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