Kyle Bell
Lawrenceville,Georgia
Summary
Dependable, hardworking, energetic self-starter who takes ownership of his work and is dedicated to putting out a quality product. Divergent thinker who loves to think outside the box. Creative problem solver. Always looking for new ways to streamline tasks and processes. Proficient communicator over a variety of medium. Eager to contribute and participate and always willing work as part of a team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Amica Mutual Insurance Company
04.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Gear Specialist
Buy Buy Baby
05.2019 - 04.2023
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Built meaningful relationships with customers and encouraged retention
ClickList Associate
Kroger
08.2017 - 07.2021
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Followed digitally generated lists to pull out correct items and correct quantities of merchandise.
- Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Picked and packed order items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
Associate of Applied Science - Business Administration And Management
Gwinnett Technical College
Lawrenceville, GA12.2022
Skills
- Correcting Discrepancies
- Brand Representation
- Business Opportunities Support
- Understanding Customer Needs
- Data Integrity
- Verifying Coverage
- Sales and Upselling
- Communications Support
- Product Education
- Microsoft Office
- Revenue Generation
- Business Correspondence
Certification
Human Resources Specialist Certificate
Leadership Specialist Certificate
Personal Lines Insurance License
Timeline
Customer Care Representative
Amica Mutual Insurance Company
04.2023 - Current
Gear Specialist
Buy Buy Baby
05.2019 - 04.2023
ClickList Associate
Kroger
08.2017 - 07.2021
Associate of Applied Science - Business Administration And Management
Gwinnett Technical College
Human Resources Specialist Certificate
Leadership Specialist Certificate
Personal Lines Insurance License
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