Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kyle Bertoncin

Surprise,AZ

Summary

Dependable retail sales professional with experience in high-performance environments. Skilled in processing transactions, handling cash and using registers. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

23
23
years of professional experience

Work History

Retail Sales Associate

Fry's Food And Drug
Glendale, AZ
10.2011 - Current
  • Operated point-of-sale systems efficiently to process transactions accurately.
  • Learned company policies and procedures to provide accurate information to customers.
  • Adapted quickly to new tasks and responsibilities in fast-paced retail environment.
  • Greeted customers and provided outstanding customer service.
  • Lead in Starbucks 4 years
  • Lead in Fuel Center 3 years

Retail Keyholder

Kohls Department Store
Surprise, AZ
04.2006 - 03.2028
  • Trained and mentored new team members on sales techniques and customer service standards.
  • Managed inventory control processes, maintaining accurate stock levels and minimizing shrinkage.
  • Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
  • Coordinated employee schedules efficiently, balancing individual availability with store staffing needs during peak hours or special events.
  • Maintained confidentiality and security of sales records and operational reports.

Merchandise Manager

Crossmark Merchandising
Surprise, AZ
07.2006 - 09.2011
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates..
  • Trained and mentored team members on best practices in visual merchandising and product presentation.

Assistant Store Manager

OfficeMax
Las Vegas, NV
08.2005 - 04.2006
  • Supervised daily operations to ensure optimal store performance and customer satisfaction.
  • Trained and mentored staff on product knowledge and customer service best practices.
  • Implemented inventory management systems to enhance stock accuracy and minimize shrinkage.
  • Developed promotional displays to drive sales and increase product visibility in-store.

Education

Business

Cabrillo College
Aptos, CA

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Cash handling
  • Reliability and punctuality
  • Flexible schedule
  • Friendly and outgoing

Accomplishments

  • Supervised team of 15-20 staff members.
  • Quickly promoted due to professionalism and efficiency
  • Numerous Customer Service Awards

Timeline

Retail Sales Associate

Fry's Food And Drug
10.2011 - Current

Merchandise Manager

Crossmark Merchandising
07.2006 - 09.2011

Retail Keyholder

Kohls Department Store
04.2006 - 03.2028

Assistant Store Manager

OfficeMax
08.2005 - 04.2006

Business

Cabrillo College