Kyle Bettridge

• Oversees successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Collaborates with senior management to develop and execute long-term corporate goals and objectives.
• Mentors and coaches team members to foster a productive and engaging work environment.
• Analyzed customer feedback and identified areas for improvement to drive business success.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
• Interacts with customers and vendors to build connections and nurture relationships.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
• Developed and implemented SOPs ranging from daily operations requirements to technical guides, and co-located IT infrastructures.
• Hand-crafted policies for general management, HIPAA, and PCI that were used for clients and internally alike.
• Maintained Cybersecurity management role and continued to lead HIPAA and PCI initiatives for all clients.
• Developed a license management program for internal and client use to improve cost benefits.
• budget and procuring resources, oversee condition of equipment, provide IT support: hardware, software, network,

In an MSP environment, I work with 60+ companies with 2000+ endpoints with, individual hardware and software requirements. This has given me a unique ability to become an expert in a multitude of business solutions while keeping security at the forefront. Below are my responsibilities for these companies:

• Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
• Trained users on desktops, laptops and mobile devices.
• Maintained system quality control, surveying users, collecting metrics data, and handling IT audits to support updates and maintenance.
• Documented risk management issues and outlined mitigation actions.
• Oversaw pre-deployment IT testing of new systems prior to migration planning.
• Investigated system issues and implemented resolutions to reduce downtime.
• Maintained authoritative knowledge through continued education and ongoing training.
• Researched and adopted new technologies to add value to existing offerings and/or to improve security.
• Engineered and implemented total network and server rebuilds to leverage new hardware and software for client growth.
• Analyzed client business processes to propose optimal software applications for unique requirements.
• Educated stakeholders on data protection tactics to reduce breaches.
• Collaborated with stakeholders to transform client requirements into turnkey solutions.
• Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
• Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
• Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
• Managed relationships with third-party intrusion detection system providers.
• Participated in creation of device hardening techniques and protocols.
• Maintained company-wide compliance with industry standards, PCI Certification, and HIPAA Certification.
• Spearheaded bring your own device program, defining necessary security parameters and designing complementary security deployments.
• Specialized in VOIP programming and deployment for clients.

• Developed a complete scripting program to evaluate security vulnerabilities and implement security patches for REL (Releasable) networks.
• Designed, documented, and executed maintenance procedures, including system upgrades, patch management and system backups.
• Managed IT strategic vision and drove key departmental objectives.
• Troubleshot and resolved web application issues escalated from all military and civilian contracted personnel with a 100% success rate.
• Served as leader of IT Watch Teams for 7 years.
• Operated as CWO (Communications Watch Officer), providing technical support for the entire organization.
• Established group policies and procedures for the use of the Secret Rel network to include or deny the ability to transfer documents via web or hard disk.
• Launched a new military network/computer system to provide real-time missile defense and tracking used in training and real-world operations.
• Implemented new servers, workstations, security guidelines and created a group of administrators to help maintain and control the system for the west coast fleet of the Navy.
• Successfully trained numerous operators to administer networks and general users to operate their local systems to their full potential.