Kyle Brafford
San Antonio
Summary
Results-driven Operations Coordinator with expertise in workflow optimization, KPI tracking, and process improvement. Committed to enhancing service delivery and team performance in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Operations Coordinator
U.S. Army Active Duty
Fort Drum
03.2024 - 06.2025
- Coordinated and managed end-to-end operational workflows for patient movement, scheduling, and care logistics
- Oversaw daily operational planning to ensure timely, professional, and consistent service delivery to soldiers and families
- Managed high-volume scheduling, coordination, and case tracking in a healthcare-adjacent environment
- Served as the central operations point of contact between leadership, medical providers, support services, and patients
- Used data tracking and reporting tools to monitor workflow efficiency, throughput, and service timelines
- Identified operational bottlenecks and implemented process improvements to increase efficiency and reduce delays
- Led staff coordination efforts to ensure coverage, continuity, and service quality
- Ensured compassionate, structured, and professional operational support in high-stress environments
- Clinic Operations Management
- Team Leadership & Performance Management
- KPI Tracking & Metrics-Driven Improvement
- Workflow Optimization
- Process Improvement
- Operational Scaling
- Staff Training & Development
- Scheduling & Resource Management
- Service Delivery Optimization
- Compliance & Standards Enforcement
- Patient-Centered Operations
- High-Volume Operations Leadership
Operations Supervisor
U.S. Army Active Duty
Fort Drum
07.2023 - 02.2024
- Led daily operations for a high-volume administrative and logistics office supporting hundreds of personnel, ensuring consistent service delivery, workflow efficiency, and operational continuity
- Managed team performance, task distribution, scheduling, and accountability in a fast-paced, high-demand environment
- Built and enforced standardized operating procedures (SOPs) to improve consistency, accuracy, and service timelines
- Tracked operational metrics, productivity outputs, and performance indicators to drive continuous improvement
- Coordinated cross-functional operations between multiple departments and leadership levels to maintain mission readiness
- Implemented process improvements that reduced delays, improved service turnaround times, and increased operational reliability
- Led training, onboarding, and performance development for staff members to improve quality and efficiency
- Maintained compliance with regulatory, procedural, and organizational standards across daily operations
Health Services Administrator
U.S. Army Active Duty
Fort Campbell North
10.2016 - 05.2023
- Led day-to-day administrative and operational functions across hospital, clinic, field hospital, and aid station environments supporting high patient volumes
- Supervised, coached, and evaluated administrative teams to ensure accountability to performance standards, productivity goals, and quality metrics
- Managed staffing coverage, scheduling, and workload distribution to maintain operational continuity in fast-paced environments
- Oversaw patient intake, scheduling, registration, and records workflows to ensure timely, accurate, and professional service delivery
- Monitored operational performance metrics and identified workflow inefficiencies, implementing process improvements to increase efficiency and consistency
- Ensured patients received supportive, professional, and respectful care while maintaining operational efficiency
- Enforced standard operating procedures (SOPs) and compliance requirements to maintain accuracy, confidentiality, and quality standards
- Trained new staff on systems, workflows, performance expectations, and customer service standards
- Coordinated daily priorities and task execution to meet operational demands and patient throughput goals
- Served as a key point of contact between leadership, clinical staff, and administrative teams to ensure smooth operations
- Supported organizational change initiatives during deployments, staffing changes, and mission transitions
- Maintained high operational performance under pressure while meeting strict deadlines and service-level expectations
- Utilized structured processes and performance tracking to drive continuous improvement
- Demonstrated strong leadership, adaptability, and problem-solving skills in high-stakes healthcare environments
- 10 years of experience leading people and operations in structured, metric-driven environments
- Proven ability to improve workflows, manage teams, and drive consistent operational outcomes
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH11-2024
Skills
- Workflow optimization
- KPI tracking
- Service delivery
- Process improvement
- Staff training
- Operations management
Timeline
Operations Coordinator
U.S. Army Active Duty
03.2024 - 06.2025
Operations Supervisor
U.S. Army Active Duty
07.2023 - 02.2024
Health Services Administrator
U.S. Army Active Duty
10.2016 - 05.2023
Bachelor of Science - Healthcare Administration
Southern New Hampshire University