Kyle Bryant

Deliver goals of assets protection mission- Safety, Security, Shortage and Profitability. T-1917 ($65M/yr)

• Create an atmosphere of safety and security for team to work and guests to shop by ensuring OSHA compliance at all times.
• Create and implement data led strategies to combat shortage caused by external theft, internal theft and operational inefficiencies.
• Built cross-functional relationships with business partners to reduce shortage while increasing profitability.
• Designated leader in crisis
• Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.

• Controlled Shortage Reduction, Safety and Security of T3296 Haddon Township -Small Format ($25M/yr)
• Implemented loss prevention strategies and programs to minimize shrinkage.
• Maintained secure environment by regularly checking store premises and inspecting security equipment.
• Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
• Built professional relationships with local law enforcement and other related organizations.
• Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
• Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.

District Sales Captain for District 209 responsible for driving the sales of digital services within target locations in greater Philadelphia territory.

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.
• Drove sales for 13 stores in district, generating $800,000 in annual volume.

• Oversaw day-to-day activities of 5 employees in high volume marketsource cherry hill location, fostering inspiring atmosphere to optimize sales as well as customer experience
• Trained employees on wireless and digital services direct sales tactics, assigned duties and wrote schedule.
• Led team by answering complex customer questions and mentoring personnel one-on-one.
• Head phone technician for Consumer Cellular in store device service.
• Increased postpaid wireless phone sales 220% over LY, generating $660,000 in annual revenue.

Wireless team leader for low volume marketsource location in burlington with one direct report

• Monitored wireless sales space and maintained familiarity with various carriers and brands
• Head service technician for consumer cellular in store activations and service appointments.
• Built customer loyalty and retention by delivering excellent shopping experiences
• Certified in Apple Masters sales program

Wireless team member at high volume marketsource location in cherry hill

• Answered customer questions on various plans, carriers and packages based on individual needs.
• Monitored wireless sales space to establish familiarity with various carriers.
• Maintained sound knowledge of company product suites.
• Performed in-store product demonstrations at assigned events.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Top sales person in all of D209 generating $26,000 in sales over 1.5 months

Door to Door Sales for Verizon Fios in Greater Philadelphia Territory

• Educated clients on new products or services to increase customer engagement with brand.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Maintained a 26% tip average by delivering an amazing customer experience

• Drove laborer team to various job sites in the Tri-state area.
• Maintained organized and clean work areas at all times on job sites.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
• Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
• Mentored new employees by providing guidance on safety and proper techniques.

• Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
• Assessed condition of customer vehicles both before and after parking to verify condition of vehicles.
• Facilitated vehicle flow by managing traffic control and parking in assigned area.
• Assisted drivers with locked vehicles or in need of jump-starts to facilitate access to vehicles quickly and safely.