Kyle Chambers
Lakewood,WA
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Fast-learning with excellent multi-tasking skills and a strong background in guiding teams and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
15
15
years of professional experience
Work History
Business Manager
Speedy Glass
06.2024 - Current
- Managed budgets, expense controls, and financial reporting to support profitability targets.
- Directed daily branch operations to improve customer flow, service consistency, and business turnaround.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Direct day-to-day account management for dozens of company accounts, ensuring proficient business and interpersonal relationships with new and longstanding clientele.
- Expertise in overseeing multiple stores and coordinating substantial employee teams.
Dispatcher
Safelite
06.2022 - 06.2024
- Served as main contact and delegated daily capacity based on company demands and technician capabilities.
- Communicated with drivers, management, and personnel to coordinate timely completion of jobs improving customer satisfaction.
- Main liaison between corporate changes and implementing them into daily capacity, routing, and customer needs.
- Collaborated with management to ensure seamless workflow during changes in work demands.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Resolved conflicts with customers, drivers, and personnel to foster professional relationships and promote cohesion.
Customer Service Advisor
Best Buy
01.2020 - 01.2021
- Improved customer satisfaction by promptly addressing and resolving issues.
- Addressed product or service concerns to enhance customer retention and support sales.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Conducted regular training sessions for new hires, facilitating their integration into the team.
- Adapted to diverse customer needs to efficiently resolve issues and maintain satisfaction.
Event Planner and Coordinator
Whatcom Dispute Resolution Center (WDRC)
06.2018 - 09.2019
- Coordinated and planned multiple signature fundraising events in order to raise funds for this non-profit organization
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Developed strong relationships with clients and external business associates, fostering trust and rapport for ongoing business opportunities.
- Tabled at dozens of events in order to educate the public on the organization, provide information on the services that were provided, along with promoting our own fundraisers in order to gain notoriety.
- Supervised teams of volunteers and staff to ensure smooth event operations and effective collaboration.
Front End Customer Service
Albertsons/Safeway food corporation
01.2012 - 01.2017
- Excelled in customer service, trained new employees, and applied business and sales knowledge to enhance customer interactions.
- Provided tailored solutions and exceptional service to diverse customers in various situations.
- Collaborated across multiple stores, fostering teamwork among different teams and new members.
- Supported store management in implementing changes to improve front end efficiency and customer satisfaction.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Education
Bachelor of Science - Psychology
Western Washington University
Bellingham, WA12-2018
Bachelor of Arts - Communication Studies
Western Washington University
Bellingham, WA12-2018
Associate of Arts - General Studies
Whatcom Community College
Bellingham, WA06-2015
Skills
- Account Management
- Client relationship management
- Public speaking
- Work Order Management
- Relationship management
- Company promotions
- Team leading
- Independent and interdependent project work
- Account management
- Public speaking and presentations
- Organization and promotions of companies
- Microsoft Office proficiency
Timeline
Business Manager
Speedy Glass
06.2024 - Current
Dispatcher
Safelite
06.2022 - 06.2024
Customer Service Advisor
Best Buy
01.2020 - 01.2021
Event Planner and Coordinator
Whatcom Dispute Resolution Center (WDRC)
06.2018 - 09.2019
Front End Customer Service
Albertsons/Safeway food corporation
01.2012 - 01.2017
Associate of Arts - General Studies
Whatcom Community College
Bachelor of Arts - Communication Studies
Western Washington University
Bachelor of Science - Psychology
Western Washington University