Kyle Clayton
Queen Creek,United States
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Service Desk Technician Level 2
Sundt
01.2024 - Current
- Created user accounts and assigned permissions.
- Used ticketing systems to manage and process support actions and requests.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Managed high levels of call flow and responded to technical support needs.
IT Support Specialist
DriveTime
07.2021 - Current
- In my current role as an IT Support Specialist, I provide comprehensive technical support to internal users, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems
- I collaborate with cross-functional teams to implement and optimize IT solutions, contributing to increased efficiency and productivity within the organization.
Underwriting Service Assistant (Production)
State Farm
12.2020 - 06.2021
- As an Underwriting Service Assistant at State Farm, I played a pivotal role in the production underwriting process
- I assisted in evaluating insurance applications, verifying data accuracy, and ensuring compliance with underwriting guidelines
- My attention to detail and analytical skills contributed to the efficient processing of policies and maintaining high-quality standards.
Underwriting Service Assistant
State Farm
09.2019 - 12.2020
- In this role, I provided essential support to the Personal Lines Contact Center, contributing to the underwriting process for various insurance products
- I collaborated with underwriters, processed policy changes, and addressed customer inquiries, showcasing effective communication and organizational abilities.
Quality Assurance Specialist
U-Haul
09.2018 - 09.2019
- As a Quality Assurance Analyst, I focused on manual testing to ensure the functionality, reliability, and usability of software applications
- I designed test cases, executed test plans, and collaborated with development teams to identify and resolve issues
- My role significantly contributed to the delivery of high-quality software products.
Quality Assurance Technician
U-Haul
01.2018 - 09.2018
- In this role, I began my career as a Quality Assurance Technician, where I gained foundational experience in testing procedures and quality control
- I collaborated with cross-functional teams to identify and resolve software defects, contributing to the overall improvement of product quality.
Education
Certification -
Comptia A+
Online04.2023
High School Diploma -
Chandler High School
Chandler, AZ05.2012
Timeline
Service Desk Technician Level 2
Sundt
01.2024 - Current
IT Support Specialist
DriveTime
07.2021 - Current
Underwriting Service Assistant (Production)
State Farm
12.2020 - 06.2021
Underwriting Service Assistant
State Farm
09.2019 - 12.2020
Quality Assurance Specialist
U-Haul
09.2018 - 09.2019
Quality Assurance Technician
U-Haul
01.2018 - 09.2018
Certification -
Comptia A+
High School Diploma -
Chandler High School
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