Kyle Covert
Chicora,PA
Summary
Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement.
Overview
6
6
years of professional experience
Work History
Hospitality Manager
Sheetz
Cranberry Township, PA
06.2023 - Current
- Oversee daily store operation to ensure exceptional customer experiences and satisfaction.
- Hire, Train, and mentor staff members on service standards and best practices for efficiency.
- Implement inventory management strategies to minimize waste and optimize stock levels.
- Coordinate staff schedules to align with peak business hours, enhancing operational flow.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Ensure compliance with health and safety regulations, maintaining a safe environment for staff and customers.
Package Handler
FedEx
Zelienople, PA
08.2020 - 06.2023
- Operated material handling equipment to efficiently sort and load packages
- Ensured compliance with safety protocols and operational procedures
- Collaborated with team members to optimize workflow and reduce processing time
- Used hand-held scanners and physical logs to accurately track item movements.
Education
Associate of Science - Computer And Information Systems
Butler County Community College
Butler05-2018
Skills
- Employee scheduling
- Staff training and development
- Health and safety compliance
- Guest relations management
- Revenue management
Timeline
Hospitality Manager
Sheetz
06.2023 - Current
Package Handler
FedEx
08.2020 - 06.2023
Associate of Science - Computer And Information Systems
Butler County Community College