Kyle Cullen
O'Fallon,MO
Summary
Seasoned Technology Specialist with experience in systems administration, maintenance and end-user training. Skilled in constructing solutions to achieve program compatibility and conduct system upgrades and installations. Knowledgeable in managing complicated proprietary systems, including Phoenix & Onyx software, servers and specialized software.
Overview
13
13
years of professional experience
Work History
Field Service Technician
SumnerOne
07.2022 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Computer Repair Technician
St. Charles Community College
04.2021 - 11.2021
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Configured hardware, devices and software on work stations to be used by students.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for Students.
- Installed new servers as part of a campus upgrade.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
Security Operations Center - Lead
Allied Universal - Bayer Crop Science
01.2020 - 09.2021
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained Proprietary Systems Used for Monitoring Experimental Scientific Equipment & Research
- Maintained Proprietary System Used for the Monitoring of Fire & Life Safety Equipment for the Chesterfield Campus and Spirit Airport
- Trained New Officers on the Use of the Proprietary Systems Provided to us by the Client
- Developed New Policies and Procedures to be Implemented Nationwide
Security Operations Center Supervisor - Lt.
Securitas Security Services USA - Monsanto
12.2011 - 01.2020
- Maintained Proprietary Systems Used for Monitoring Experimental Scientific Equipment & Research
- Maintained Proprietary System Used for the Monitoring of Fire & Life Safety Equipment for the Chesterfield Campus and Spirit Airport
- Trained New Officers on the Use of the Proprietary Systems Provided to us by the Client
- Developed New Policies and Procedures to be Implemented Nationwide.
- Reviewed time records for 20 employees to verify accuracy of information
Education
Associate of Science - Graphic Communications & Design
ITT Technical Institute
Earth City, MO06.2013
Skills
- Data entry
- Hardware Solutions
- Risk Assessment
- Microsoft Office Suite
- Problem Solving
- Keen on Cable Management
- Certified Kyocera Technician
- Certified HP Technician
- Certified Canon Technician
- Certified Konica Minolta Technician
Timeline
Field Service Technician
SumnerOne
07.2022 - Current
Computer Repair Technician
St. Charles Community College
04.2021 - 11.2021
Security Operations Center - Lead
Allied Universal - Bayer Crop Science
01.2020 - 09.2021
Security Operations Center Supervisor - Lt.
Securitas Security Services USA - Monsanto
12.2011 - 01.2020
Associate of Science - Graphic Communications & Design
ITT Technical Institute
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