Kyle Cwenar
Rogers,AR
Summary
Dynamic professional with extensive experience in customer service and accounts receivable at PAM Transportation Services Inc. Proven ability in complaint resolution and relationship management, enhancing billing efficiency and maximizing collections. Experienced in Excel for financial reporting and dedicated to delivering exceptional customer experiences while solving complex issues effectively.
Overview
9
9
years of professional experience
Work History
Meter Reader
Springdale Water Utility
Springdale, AR
12.2023 - Current
- Conduct routine inspections on meters to ensure functionality.
- Enhance billing efficiency by promptly submitting accurate meter readings.
- Swap past warranty meters for improved models, boosting performance.
Accounts Receivable Clerk
PAM Transportation Services Inc
Tontitown, AR
05.2022 - 11.2023
- Ensured timely payments by uploading crucial documents like bill of ladings, freight invoices, and additional accessorial paperwork.
- Analyzed excel data to identify discrepancies in collections from previous months.
- Performed outreach through outbound calls and emails to resolve issues with vendors and customers.
- Created monthly receivable reports using Excel to present updates for managerial assessment.
- Developed and maintained positive relationships with clients to maximize collections.
Customer Service Representative
First Security Bank
Centerton, AR
07.2017 - 05.2022
- Processed monetary transactions including cash and checks.
- Opened variety of accounts including checking, savings and IRAs.
- Refreshed client data to keep records up-to-date.
- Provided prompt responses to inquiries regarding products, services, and company details.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Transportation Specialist
JB Hunt
Lowell, AR
08.2016 - 07.2017
- Provided support to both drivers and carriers through phone communication..
- Guided drivers through processes involving delays at shippers.
- Conducted check calls on numerous load boards.
- Authorized and distributed monetary advances promptly.
- Provide brokers with updates on their loads during weekends.
Education
High School Diploma -
Gospel Light Christian School
Rogers, AR05.2016
Skills
- Complaint resolution
- Inbound and Outbound Calling
- Relationship building and management
- Night and safe deposit procedures
- Exceptional Customer Service
- Financial Advising
- Ledger and balance sheet competency
- Excellent time management skills
- Communications
- Problem Solving
Timeline
Meter Reader
Springdale Water Utility
12.2023 - Current
Accounts Receivable Clerk
PAM Transportation Services Inc
05.2022 - 11.2023
Customer Service Representative
First Security Bank
07.2017 - 05.2022
Transportation Specialist
JB Hunt
08.2016 - 07.2017
High School Diploma -
Gospel Light Christian School