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Kyle Harmon
Marion,Iowa
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Software Sales Consultant
GoDaddy
Linn County, Iowa
05.2023 - Current
- Solve customer questions, issues, and concerns to positively influence renewals and ongoing success
- Advise customers throughout the entire lifecycle of their deal or relationship to ensure success and build value through the use of GoDaddy products
- Identify customer needs through tailored questions and recommend GoDaddy products and solutions
Technical Client Support Analyst
Sapiens
Cedar Rapids, Iowa
05.2021 - 09.2023
Support Analyst
CoreBridge
Remote
08.2020 - 09.2023
Hosting Support
GoDaddy
Hiawatha, IA
12.2018 - 07.2020
- Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing first-call-resolution
- Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards
- Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk and GoDaddy custom interfaces
- Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk and MySQL
- Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity
- Deep understanding of Internet Technology required, including but not limited to using internet browsers and FTP clients
- An understanding of Content Management Services such as WordPress, Joomla and Drupal, and the ability to navigate and edit
- Ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments
- Ability to work in a team environment
Hosting Sales
GoDaddy
Cedar Rapids, Iowa Area
04.2019 - 09.2019
- Consult with small, medium, and large scale business owners business needs by matching GoDaddy products and/or solutions to their online goals, all while providing first-call-resolution
- Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards
- Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk and GoDaddy custom interfaces
- Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk and MySQL
- Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity
- Deep understanding of Internet Technology required, including but not limited to using internet browsers and FTP clients
- An understanding of Content Management Services such as WordPress, Joomla and Drupal, and the ability to navigate and edit
- Ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments
- Ability to work in a team environment
Information Technology Help Desk Supervisor
SecurityCoverage, Inc.
Cedar Rapids, Iowa Area
08.2018 - 12.2018
Business Owner
NUTRISPORT AND SMOOTHIE
Cedar Rapids, Iowa Area
11.2015 - 11.2017
- Owner and operator of a Health Food Store located in Cedar Rapids, IA
Supervisor
Nordstrom
Cedar Rapids, Iowa Area
03.2012 - 10.2015
- Supervised many different teams, in Cedar Rapids, IA, and in Seattle, WA
- I had the opportunity to mentor, lead, and development new hires, as well as tenured agents remotely, in house, and was granted the opportunity to manage Nordstrom's first tech support team in Seattle, WA
- Truly great place to work
Certification
- Google - Google IT Professional Certified
Accomplishments
- Supervised team of 365 staff members.
- Collaborated with team of 4 in the development of Work at Home program for Nordstrom.
Software
SIEM
SPLUNK
CrowdStrike
CSS
JavaScript
Python
JQuery
Education
Bachelor of Science - Cybersecurity
Purdue University
West Lafayette, IN 10.2019 - Current
Associate of Arts - Liberal Arts
Indian Hills Community College
Ottumwa, IA 10.2009 - 05.2012
Certification - Information Technology
Google IT Professional Certified
Mountain View, CA 06.2018 - 08.2018
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Skills
- Vulnerability assessment
- Network security management
- Penetration testing
- Ethical hacking
- Intrusion detection and prevention
- Risk management
- Virtual private networks
- Incident response
- Threat modeling
- Security analysis
- Data analysis
- Cloud security
- Programming languages
- Cybersecurity frameworks
- Analytical thinking
- Application security
- Security protocols
- Scripting languages
- Malware analysis
- Attention to detail
- Problem-solving
- Firewall management
- Firewall configuration
- Incident response management
- Network monitoring
- Security monitoring
- Risk assessment
- IDS integration
- Access control
- Threat hunting
- DDoS prevention
- Compliance monitoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Location
RemoteImportant To Me
Work-life balanceCareer advancementCompany CultureWork from home optionHealthcare benefitsPaid sick leaveLanguages
English
Native language
Spanish
Beginner
A1
Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Interests
Family
Cybersecurity
Baseball
Technology
Reading
Timeline
Software Sales Consultant
GoDaddy
05.2023 - Current
Technical Client Support Analyst
Sapiens
05.2021 - 09.2023
Support Analyst
CoreBridge
08.2020 - 09.2023
Bachelor of Science - Cybersecurity
Purdue University
10.2019 - Current
Hosting Sales
GoDaddy
04.2019 - 09.2019
Hosting Support
GoDaddy
12.2018 - 07.2020
Information Technology Help Desk Supervisor
SecurityCoverage, Inc.
08.2018 - 12.2018
Certification - Information Technology
Google IT Professional Certified
06.2018 - 08.2018
Business Owner
NUTRISPORT AND SMOOTHIE
11.2015 - 11.2017
Supervisor
Nordstrom
03.2012 - 10.2015
Associate of Arts - Liberal Arts
Indian Hills Community College
10.2009 - 05.2012
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