Kyle D. Posluszny
Levittown,PA
Summary
Detail-oriented and highly versatile IT technician with a proven ability to install and maintain desktop, audio-visual, and telecommunications systems, enhancing operational efficiency. Teamwork-driven attitude with a drive to enrich the capabilities of both cohorts and end-users alike. Finding IT solutions and serving them up with a smile :)
Overview
4
4
years of professional experience
Work History
IT Field Analyst I
Capital Health
Trenton, NJ
11.2025 - Current
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
- Set up audio and visual equipment for events and presentations.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Documented support requests and resolutions in the ticketing system.
IT Media Technician
Capital Health
Trenton, New Jersey
11.2023 - 11.2025
- Coordinated with departments to schedule media resources effectively.
- Provided technical support during conferences, meetings, and performances.
- Developed training materials and conducted end user training sessions for new and existing users on the use of Workday features and functionality.
- Organized IT workshops on emerging technologies for the Trenton community's enrichment.
- Diagnosed technical problems related to IT and AV equipment malfunctions and took corrective action accordingly.
IT Technician Trainee
Capital Health
Trenton, New Jersey
04.2022 - 11.2023
- Diagnosed and resolved IT and telecommunications issues, enhancing operational efficiency in healthcare services.
- Coordinated vendor installation of CAT6E cable throughout hospital grounds, ensuring policy compliance.
- Conducted site surveys to assess cabling needs and layout requirements.
- Provided technical support to staff via phone, email, and in-person interactions.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Education
CNST Certification - Information Technology
Lincoln Technical Institute
Moorestown, NJ02-2022
High School Diploma -
Harry S. Truman High School
Levittown, PA06-2020
Skills
- Windows, MacOS, and Linux Troubleshooting
- Telecommunications Programming (Nortel CS1000 PBX)
- Audio Visual Engineering
- AS/400 Configuration
- HILTI Firestop Certified
- Currently learning JavaScript
Affiliations
Trenton Neighborhood Initiative (TNI)
Timeline
IT Field Analyst I
Capital Health
11.2025 - Current
IT Media Technician
Capital Health
11.2023 - 11.2025
IT Technician Trainee
Capital Health
04.2022 - 11.2023
CNST Certification - Information Technology
Lincoln Technical Institute
High School Diploma -
Harry S. Truman High School