Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kyle D. Posluszny

Kyle D. Posluszny

Levittown,PA

Summary

Detail-oriented and highly versatile IT technician with a proven ability to install and maintain desktop, audio-visual, and telecommunications systems, enhancing operational efficiency. Teamwork-driven attitude with a drive to enrich the capabilities of both cohorts and end-users alike. Finding IT solutions and serving them up with a smile :)

Overview

4
4
years of professional experience

Work History

IT Field Analyst I

Capital Health
Trenton, NJ
11.2025 - Current
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
  • Set up audio and visual equipment for events and presentations.
  • Trained new support representatives on troubleshooting techniques and company support protocols.
  • Documented support requests and resolutions in the ticketing system.

IT Media Technician

Capital Health
Trenton, New Jersey
11.2023 - 11.2025
  • Coordinated with departments to schedule media resources effectively.
  • Provided technical support during conferences, meetings, and performances.
  • Developed training materials and conducted end user training sessions for new and existing users on the use of Workday features and functionality.
  • Organized IT workshops on emerging technologies for the Trenton community's enrichment.
  • Diagnosed technical problems related to IT and AV equipment malfunctions and took corrective action accordingly.

IT Technician Trainee

Capital Health
Trenton, New Jersey
04.2022 - 11.2023
  • Diagnosed and resolved IT and telecommunications issues, enhancing operational efficiency in healthcare services.
  • Coordinated vendor installation of CAT6E cable throughout hospital grounds, ensuring policy compliance.
  • Conducted site surveys to assess cabling needs and layout requirements.
  • Provided technical support to staff via phone, email, and in-person interactions.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

Education

CNST Certification - Information Technology

Lincoln Technical Institute
Moorestown, NJ
02-2022

High School Diploma -

Harry S. Truman High School
Levittown, PA
06-2020

Skills

  • Windows, MacOS, and Linux Troubleshooting
  • Telecommunications Programming (Nortel CS1000 PBX)
  • Audio Visual Engineering
  • AS/400 Configuration
  • HILTI Firestop Certified
  • Currently learning JavaScript

Affiliations

Trenton Neighborhood Initiative (TNI)

Timeline

IT Field Analyst I

Capital Health
11.2025 - Current

IT Media Technician

Capital Health
11.2023 - 11.2025

IT Technician Trainee

Capital Health
04.2022 - 11.2023

CNST Certification - Information Technology

Lincoln Technical Institute

High School Diploma -

Harry S. Truman High School
Kyle D. Posluszny