Kyle De Jesus

• Managed AWS and Azure cloud environments to enhance scalability, enforce robust security measures, and integrate Salesforce systems seamlessly, enabling uninterrupted service delivery and supporting organizational initiatives.
• Proactively monitored infrastructure performance, swiftly diagnosing and resolving critical issues to sustain high availability, minimizing downtime, and ensuring continuous operational efficiency.
• Administered enterprise IT infrastructure, managing Cisco Meraki networks, endpoints, and routers, streamlining operations, and strengthening network reliability across the organization.
• Collaborated with cybersecurity teams to identify and remediate vulnerabilities using Qualys, Zscaler, and Palo Alto Firewalls, reducing security risks and reinforcing organizational cyber resilience.
• Developed and implemented PowerShell scripts to automate repetitive IT tasks, significantly enhancing operational efficiency and reducing manual workload for the IT team.
• Facilitated seamless integration and support for Salesforce platforms including, Copado, and Blackline, optimizing workflows and enabling Salesforce platform collaboration for end-users.
• Applied ITIL best practices for service management via ServiceNow and MS Teams, standardizing processes, improving incident response times, and elevating overall service delivery quality.
• Collaborated with cross-functional teams to audit infrastructure health and optimize cloud resources on AWS and Azure platforms, achieving a 25% cost savings while maintaining optimal performance levels across on-premises and cloud environments.
• Supported clients in maintaining compliance-aligned environments by implementing best practices modeled after SOC 2 controls, emphasizing access management, change control, logging, and incident response readiness.

Key Skills:
Palo Alto Networks | AWS | Azure | Cisco Meraki | PowerShell | Salesforce | ITIL | Zscaler | Qualys | ServiceNow

• Provided remote and on-call technical support for former Department of Defense colleagues, advising on network administration, security hardening, and troubleshooting tasks following transition from active-duty service.
• Acted as the primary subject-matter expert for legacy networks and systems, Salesforce Platform supporting troubleshooting, configuration issues, and user access problems.
• Advised junior administrators on best practices for Linux/Windows systems, cybersecurity procedures, and network continuity.
• Ensured smooth operational transitions by transferring institutional knowledge and resolving escalated issues no longer managed internally.
• Continued professional development and completed a Bachelor’s degree while balancing family responsibilities and supporting spouse’s military commitments.

• Managed 24/7 IT operations for a large-scale network supporting over 2,500 users, ensuring 99.99% system uptime and minimizing operational disruptions through proactive monitoring and rapid incident response.
• Applied knowledge of federal cybersecurity standards, including NIST 800-53, NIST RMF, and DoD Information Assurance policies, to guide proper configuration, system documentation, and risk-aware decision-making.
• Led a cross-functional team of 15 members by designing targeted training programs and mentorship initiatives, resulting in a 20% increase in team productivity and improved incident resolution times by an average of 40%.
• Enhanced cybersecurity defenses by implementing comprehensive compliance protocols and redundant systems, reducing security incidents by 35% and achieving industry certification benchmarks within six months.

Key Skills:
Team Management | IT Operations | Security Policies | Virtualization | Incident Response | ITIL

• Managed and maintained enterprise network and system infrastructure for optimal performance, security, and availability.
• Configured Cisco Catalyst switches, Dell EMC storage, and VMware/Hyper-V virtualized environments.
• Administered core IT services (LDAP, Exchange, DNS, SQL) for 2,500+ users across multiple security domains.
• Led security efforts, implementing Cisco Secure Firewalls and McAfee IDS/IPS, and utilizing SIEM and ISE for monitoring.
• Directed a team of 25 IT professionals, ensuring operational efficiency and security compliance.

Key Skills:
Network Security | VMware | Hyper-V | Cisco Networking | Team Leadership | Cybersecurity | ITIL