Kyle De Jesus

• Managed AWS and Azure cloud resources to ensure scalability, security, and system integration.
• Monitored infrastructure health, diagnosing and resolving issues to maintain high availability.
• Administered internal IT infrastructure, including Cisco Meraki networks, laptops, servers, and routers.
• Worked with cybersecurity teams to address vulnerabilities using Qualys, Zscaler, and Palo Alto Firewalls.
• Utilized PowerShell scripting to automate tasks, improving efficiency in IT operations.
• Supported and integrated platforms like Salesforce, Copado, Blackline, and others.
• Applied ITIL best practices for service management using ServiceNow and MS Teams.

Key Skills:
Palo Alto Networks | AWS | Azure | Cisco Meraki | PowerShell | Salesforce | ITIL | Zscaler | Qualys | ServiceNow

• Transitioned from active-duty military service after honorable discharge.
• Supported spouse’s military service while pursuing a Bachelor’s degree.
• Managed household responsibilities and took on the role of a stay-at-home parent.

• Led 24/7 IT operations for a large-scale network supporting 2,500+ users.
• Optimized cybersecurity posture, improving compliance and system redundancy.
• Supervised a cross-functional team, providing training and mentorship to enhance performance.

Key Skills:
Team Management | IT Operations | Security Policies | Virtualization | Incident Response | ITIL

• Managed and maintained enterprise network and system infrastructure for optimal performance, security, and availability.
• Configured Cisco Catalyst switches, Dell EMC storage, and VMware/Hyper-V virtualized environments.
• Administered core IT services (LDAP, Exchange, DNS, SQL) for 2,500+ users across multiple security domains.
• Led security efforts, implementing Cisco Secure Firewalls and McAfee IDS/IPS, and utilizing SIEM and ISE for monitoring.
• Directed a team of 25 IT professionals, ensuring operational efficiency and security compliance.

Key Skills:
Network Security | VMware | Hyper-V | Cisco Networking | Team Leadership | Cybersecurity | ITIL