Kyle Del Cotto

Physical installation of units on rooftops, and inside of homes, bringing fiber internet to residents in the area.

• Increased user satisfaction with application performance by conducting thorough analyses of end-user requirements to bring the best possible connection
• Physical building and mounting of units
• Programming units to correct parameters and information
• Connecting units to fiber radio towers
• Greeting customers respectfully and professionally in their homes showing them the respect and service they deserve

My responsibilities expanded all areas of operation within the business. from face to face customer service and creation of customer report, to completing physical tasks handed out to the team.

• Optimized inventory control procedures to minimize stockouts and excess inventory levels.
• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.

Kept report with employees to ensure good relationships

• Created and executed plans aimed at increasing profitability while maintaining exceptional customer service standards.
• Negotiated contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
• Reported issues to higher management with great detail.