Kyle Deleranko
Glendale
Summary
Motivated and self-starting individual, passionate about providing exceptional academic support to all students. Experienced in 1-on-1, group tutoring, test prep, and classroom support.
Overview
11
11
years of professional experience
Work History
Instructional Services Coordinator
Glendale Community College
Glendale, AZ
08.2023 - Current
- Oversee the operations of The Math Solution and 15-20 part time employees (tutors and front desk)
- Coordinated academic scheduling to optimize course offerings and improve student access.
- Developed and maintained relationships with faculty to enhance collaboration on program initiatives.
- Created a tutor training program from scratch and achieved CRLA Level 1 Certification
- Lead tutor training sessions for new tutors (performed at the start of each Fall and Spring semester)
- Conduct new tutor observations and yearly evaluations of tutors
- Collect professor recommendations and interview potential new hires
Coordinator - Testing and Tutoring Services
Embry-Riddle Aeronautical University
Prescott, AZ
11.2020 - 08.2022
- Managed a team of 25+ student employees across both services
- Increased tutoring appointment requests by ~35% over the course of 2 years
- Developed tutoring program structure and tools from the ground up
- Designed and built a comprehensive training program for both offline and online tutoring
- Collaborated with marketing and printing companies to create tutoring banners, signs, flyers, handouts, etc.
- Constructed and implemented a student/tutor expectations form to help new students better understand what “we” expect from them and what they can expect from “us”
- Created observation, evaluation, and self-evaluation forms to gives tutors continuous feedback on their performance
Interim Coordinator/Graduate Assistant - Tutoring
Kent State University
Kent, OH
08.2018 - 05.2020
- Supervision of a team of 100+ tutors, including services across 10 locations
- Observed and provided formal evaluations of tutors' strengths, weaknesses, presentation style, and interaction with students
- Helped to transition and adapt tutoring program to exclusively online in three days in Spring 2020, during the pandemic-related campus transition to online
- Designed, created, and managed the 'Course Lead Tutor Program' (CLT), collaborating with faculty from the Mathematical Sciences department to determine course support
- Created several tutoring data reports to be used for program analysis
- Developed and facilitated innovative and engaging in-person and online tutor training
- Evaluated prospective tutor applications and conducted interviews
- Participated in outreach initiatives, including calls to students enrolled in multiple high-DFW courses, which resulted in a 10% engagement rate with tutoring services with higher course grades and retention for engaged students
Tutoring Program Assistant
Kent State University
Kent, OH
08.2017 - 05.2018
- Oversaw tutors and tutoring operations in several locations
- Created a welcoming and inclusive environment for students and new tutors
- Mentored new tutors and helped them to develop their tutoring skills
Subject Tutor - Mathematics
Kent State University
Kent, OH
08.2016 - 05.2018
- CRLA Level II certified tutor
- Worked as 1-on-1 and small group tutor
- Provided classroom support to The Mathematics Emporium
- Tutored subjects ranging from College Algebra to Calculus III and Linear Algebra
Subject Tutor - Mathematics
Sinclair Community College
Dayton, OH
08.2015 - 05.2016
- Tutored subjects ranging from College Algebra to Calculus III
- Worked in the Mathematics lab and as a 1-on-1 tutor
Education
Master of Science - Pure Mathematics
Kent State University
Kent, OHBachelor of Science - Mathematics
Kent State University
Kent, OH05-2018
Associate of Science - Mathematics
Sinclair Community College
Dayton, OH05-2016
Skills
- Microsoft Office and Google Workspace Proficiency
- Data organization, analysis, and presentation
- Scheduling and optimization
- Multitasking and organization
- Staff training, development, and motivation
- Planning and prioritization
- Customer service
- Professionalism
- Project coordination
Affiliations
- Destination Kent State: First Year Experience - Kent State University, Spring 2020
- Identity Verification RFP Committee Member - ERAU (Prescott), Fall 2021
- Writing Matters Quality Enhancement Program Committee Member - ERAU (Prescott), 2021-22
- SACS Reaffirmation Committee Member - ERAU (Prescott), Spring 2022
Awards and Accomplishments
Spirit of University College Award Recipient - Spring 2020
Timeline
Instructional Services Coordinator
Glendale Community College
08.2023 - Current
Coordinator - Testing and Tutoring Services
Embry-Riddle Aeronautical University
11.2020 - 08.2022
Interim Coordinator/Graduate Assistant - Tutoring
Kent State University
08.2018 - 05.2020
Tutoring Program Assistant
Kent State University
08.2017 - 05.2018
Subject Tutor - Mathematics
Kent State University
08.2016 - 05.2018
Subject Tutor - Mathematics
Sinclair Community College
08.2015 - 05.2016
Bachelor of Science - Mathematics
Kent State University
Associate of Science - Mathematics
Sinclair Community College
Master of Science - Pure Mathematics
Kent State University