Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Kyle Dougherty

Chicago,USA

Summary

Dynamic Air Export Operations Manager with over 9 years of leadership experience at DB Schenker, excelling in KPI oversight and dangerous goods management. Proven leader skilled in team building and workflow optimization, driving operational efficiency and enhancing customer relationships. Adept at rate negotiation and fostering collaboration, ensuring timely and compliant air export solutions.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Air Export Operations Manager ORD Branch

DB Schenker
Chicago
02.2023 - 07.2025
  • Oversaw large national accounts, including Amazon, Motorola, Abbott, Danfoss, and Molex.
  • Managed air export operations for DB Schenker from Chicago, Indianapolis, Cleveland, and western Illinois/eastern Iowa.
  • Achieved GDP certification; managed complex Dangerous Goods account for Sigma-Aldrich for 18 months.
  • Collaborated with internal and external vendors for maximum profitability and performance.
  • Managed two supervisors and 22 agents to enhance team performance.
  • Accountable for accurate billing and compliance with KPIs and strict transit times.
  • Recruited new hires and collaborated on operational procedures to improve workflow efficiency.
  • Ensured daily operations met safety regulations and optimized efficiency.

Air Export Operations Manager ORD Caterpillar Control Tower(OC1)

DB Schenker
Chicago
04.2020 - 02.2023
  • Responsible for managing highly visible, high volume national Air Export accounts (Caterpillar, Apple)
  • Responsible for overseeing 3 Supervisors & 24 agents
  • Managing workflow, training & communication between Coordinators.
  • Overseeing multiple lane shipment flow, (Distribution Centers, Supplier, Engine shipments) from all US origin gateways
  • Responsible for KPIs, accurate billing, strict transit times.
  • Built from a small team of 8 to 24 as business expanded.
  • Utilized AI Tools for a more efficient Air Export Process

Air Export Supervisor PHL Air Export

DB Schenker
Philadelphia
02.2017 - 04.2020
  • Oversaw 16 Coordinators, ensuring effective workflow management and training.
  • Facilitated communication among Coordinators to enhance operational efficiency.
  • Negotiated rates and RFQs with vendors and airlines to optimize costs.

Air Export Supervisor Volvo/GKN Control Tower

DB Schenker
Philadelphia
02.2016 - 01.2017
  • Oversaw four Coordinators to ensure effective workflow and communication.
  • Managed training initiatives for Coordinators to enhance team performance.
  • Negotiated rates and RFQs with vendors and airlines to secure favorable terms.
  • Coordinated freight movements nationwide to optimize logistical efficiency.

Air Export Coordinator

DB Schenker
Philadelphia
06.2011 - 01.2016
  • Executed data entry tasks with high accuracy and efficiency.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Facilitated electronic communication with coordinators to enhance collaboration.
  • Coordinated assembly, administration, and shipping of AWBS with meticulous attention to detail.
  • Maintained compliance with Dangerous Goods regulations during handling and shipping operations.

Education

Psychology Major

Kutztown University of Pennsylvania
Kutztown, PA
01.2010

Skills

  • Leadership and management skills
  • Expertise in air export operations
  • Task instruction and delegation
  • Quick decision-making abilities
  • Detail-oriented execution
  • Highly motivated and dependable
  • Strong communication capabilities
  • Accounting and P&L Management
  • Team building through effective communication
  • Sales development with customer focus
  • Dangerous goods and perishable shipment management
  • KPI oversight and improvement
  • Workflow optimization
  • Rate negotiation
  • Vendor and customer relationship management
  • Compliance assurance

Certification

  • Dangerous Goods IATA Certification
  • GDP Certification

References

References available upon request.

Timeline

Air Export Operations Manager ORD Branch

DB Schenker
02.2023 - 07.2025

Air Export Operations Manager ORD Caterpillar Control Tower(OC1)

DB Schenker
04.2020 - 02.2023

Air Export Supervisor PHL Air Export

DB Schenker
02.2017 - 04.2020

Air Export Supervisor Volvo/GKN Control Tower

DB Schenker
02.2016 - 01.2017

Air Export Coordinator

DB Schenker
06.2011 - 01.2016

Psychology Major

Kutztown University of Pennsylvania

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