Pearl Manai
Carson,CA
Summary
Knowledgeable professional with experience bringing planning and problem-solving abilities. Organized and systematic with natural relationship-building and leadership talents. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
10
10
years of professional experience
Work History
Air Export Operations Manager
Shipco Transport
05.2022 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated and monitored the movement of cargo shipments to ensure timely delivery.
- Negotiated competitive airfreight rates on behalf of clients to maximize cost savings.
- Processed payments for freight charges, duties and taxes associated with air exports.
- Communicated with overseas agents regarding shipment status updates and changes in routing or delivery plans.
Air Export Agent
Shipco Transport
08.2018 - 05.2022
- Processed export documentation, such as letters of credit, bills of lading, invoices, and other documents required for customs clearance.
- Negotiated with foreign customers on payment terms and shipping arrangements.
- Coordinated the movement of goods from origin to destination country.
- Provided customer service support related to shipments including tracking information and delivery updates.
- Performed cost analysis on various transportation methods in order to determine the most cost-effective option for clients.
- Assisted in resolving discrepancies between suppliers' invoices and customs declarations forms.
- Updated computer system with details such as dimensions, weights and general waybill data.
- Checked physical shipments against computer database and physical documentation.
Air Export Supervisor
Worldwide Flight Services
Los Angeles, USA
07.2017 - 08.2018
- Coordinated and monitored the movement of cargo shipments to ensure timely delivery.
- Ensured compliance with applicable laws and regulations governing export and import activities.
- Processed payments for freight charges, duties and taxes associated with air exports.
- Monitored carrier performance to ensure that service levels were met according to customer requirements.
- Performed regular audits on export records to verify accuracy of information reported by carriers.
- Managed all aspects of international shipping including customs clearance procedures, documentation preparation and freight forwarding.
Air Export Lead Agent
Worldwide Flight Services
Los Angeles, USA
07.2016 - 07.2017
- Led team of agents in providing customer service to clients and resolving issues.
- Developed and implemented strategies for improving customer service processes.
- Coached and trained new agents on customer service protocols, policies, and procedures.
- Worked closely with management to ensure that all customer service goals were met.
- Ensured compliance with company policies regarding customer service standards.
Air Export Customer Service Agent
Worldwide Flight Services
Los Angeles, USA
02.2015 - 07.2016
- Receive, input, and manifest proper documentation for outbound freighter and passenger flights.
- Check that all processed paperwork meets TSA regulations.
- Process various forms of payment for import and export fees due.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
Certification of Dangerous Goods
Worldwide Flight Services
Los Angeles, USA
02.2015 - 08.2018
- Check Dangerous Goods cargo to ensure they comply with International Air Transportation, Operator, and state variations.
- Create NOTOC for pilots regarding the hazardous material traveling on board of the aircraft
Education
High School -
Carson High School AEE
Carson01.2014
Certified Nursing Assistant Program -
Certified Nursing Assistant Program
Carson01.2014
Skills
- Customer Service
- Quality Assurance
- Team Training
- Operations Management
- Performance monitoring
- Compliance Management
Volunteer Experience
Mission Ebenezer Pre-School, Carson, CA, 2013, 09/09
Timeline
Air Export Operations Manager
Shipco Transport
05.2022 - Current
Air Export Agent
Shipco Transport
08.2018 - 05.2022
Air Export Supervisor
Worldwide Flight Services
07.2017 - 08.2018
Air Export Lead Agent
Worldwide Flight Services
07.2016 - 07.2017
Air Export Customer Service Agent
Worldwide Flight Services
02.2015 - 07.2016
Certification of Dangerous Goods
Worldwide Flight Services
02.2015 - 08.2018
High School -
Carson High School AEE
Certified Nursing Assistant Program -
Certified Nursing Assistant Program
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