Kyle Drazil
University Of Northwestern Ohio
Northfield,OH
Summary
A well-rounded young individual who is looking to learn, thrive, and assist a company or employer in an open, innovative environment. 8+ years of customer service experience across different environments. Very comfortable with technology, public speaking, and social media. While at school, I've had the ability to practice fundraising and social media skills through the UNOH Bowling Program and the UNOH Golf Outing. 4 years of creating content, live streams, and updates for the UNOH Bowling Program.
Overview
6
6
years of professional experience
Work History
Independent Marketing & Sales
East & West Wallpaper Removal
Northfield, OH
07.2024 - Current
- Create visual advertisements directed toward realtors, contractors, and homeowners
- Use platforms like Facebook, Google, and Instagram to publish content, market services, and generate leads
- Increased total jobs by 30% over two years along with a 42% increase in total revenue since implementing marketing strategy
- Communicate professionally through email and phone calls to schedule work and send quotes
Visit Green Bay Team Member
NFL Draft
Green Bay, Wisconsin
04.2025 - 04.2025
- One of 7 students out of the UNOH Sport Management Program to attend
- Set up Play 60 events along with breaking down equipment and displays
- Created a world-class experience for all guests while at different Play 60 events
- Assisted with wayfinding, troubleshooting, and problem resolution when needed
Visit New Orleans Representative
Super Bowl 59
New Orleans, Louisiana
02.2025 - 02.2025
- One of 12 selected students out of UNOH Sport Management Program to attend
- Assisted media members with wayfinding and questions about navigating around Caesars Superdome
- Retained knowledge of the stadium, surrounding streets, and helped guests find the quickest routes to their destination
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Guest Services / Stadium Operations
Cleveland Browns
Cleveland, OH
09.2024 - 12.2024
- Maintain knowledge of Huntington Bank Field to assist guests with directions and communicate with guests the quickest routes
- Demonstrate problem solving skills along with critical thinking with helping guests with any requests and accommodations (ADA seating, moving tickets)
- Set up different areas of the stadium before the field for games.
- Handle equipment and items for the media team, equipment team, and transport items around the stadium
- Work with different teams on different games, expressing professional communication among team members and supervisors upon completion of tasks
Detroit Sports Commission Team Member
NFL Draft
Detroit, MI
04.2024 - 04.2024
- One of 13 selected students out of the UNOH Sport Management Program to attend this even
- Displayed great customer service skills to make fan experiences memorable and enjoyable for the 700,000 attending fans
- Assisted in structuring, organizing, and creating Play 60 events for kids and adults to interact with
- Ensured that shift managers' tasks and needs were met throughout shifts, helped with any special requests or accommodations needed for them
- Worked with photography, social media, and communication between team members, fans, and anything in between
On Location Representative
NCAA Women's Final Four
Cleveland, OH
04.2024 - 04.2024
- One of 14 selected students out of UNOH Sport Management Program to attend this event
- Assisted in setting up and organizing events with On Location's Fan Experience
- Helped guests locate services and events throughout Progressive Field and the Cleveland Convention Center
- Volunteered in running photo booths, games and activities, and fan interactions for guests from ages 4 to 60
Front Desk Attendant
Northwoods Lanes
Northfield, OH
11.2019 - 06.2023
- Managed the overall functions of the bowling alley, snack bar, and the bar & lounge. Created and maintained valuable relationships with coworkers and frequent guests
- Kept records of eight separate leagues and handled statistics and information on weekly leagues
- Handled money, checks, and special payments made to the bowling alley from the league, open bowlers, and events
- Took reservations over the phone, in person, and via computer for guests, and provided confirmation information
Education
BBA - Sport Management & Marketing
University of Northwestern Ohio
Lima, OH03.2026
Skills
- Marketing
- Social Media
- Sales
- Communication
- Customer Service
- Emotional Intelligence
- Time Management
- Problem Solving
- Competitive
- Quick Learner
Websites
Timeline
Visit Green Bay Team Member
NFL Draft
04.2025 - 04.2025
Visit New Orleans Representative
Super Bowl 59
02.2025 - 02.2025
Guest Services / Stadium Operations
Cleveland Browns
09.2024 - 12.2024
Independent Marketing & Sales
East & West Wallpaper Removal
07.2024 - Current
Detroit Sports Commission Team Member
NFL Draft
04.2024 - 04.2024
On Location Representative
NCAA Women's Final Four
04.2024 - 04.2024
Front Desk Attendant
Northwoods Lanes
11.2019 - 06.2023
BBA - Sport Management & Marketing
University of Northwestern Ohio