Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Dsouza

Glen Burnie,MD

Summary

Dedicated Automotive Technician and Sales Associate with a proven track record at Chesapeake Auto Repair, excelling in problem-solving and customer service. Demonstrated ability to improve shop efficiency, alongside enhancing customer satisfaction and loyalty. Skilled in diagnostic procedures and safety awareness, adept at fostering team collaboration.

Overview

11
11
years of professional experience

Work History

Automotive Technician

Chesapeake Auto Repair
05.2017 - Current
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.

Sales Associate

Party City
05.2014 - 05.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

No Degree - Automotive Technology

Lincoln College of Technology
Columbia, MD
06-2019

High School Diploma -

Old Mill High School
Millersville, MD
05-2016

Skills

  • Strong work ethic
  • Attention to detail
  • Problem-solving
  • Safety awareness
  • Time management
  • Customer service
  • Team collaboration
  • Heavy lifting

Timeline

Automotive Technician

Chesapeake Auto Repair
05.2017 - Current

Sales Associate

Party City
05.2014 - 05.2017

No Degree - Automotive Technology

Lincoln College of Technology

High School Diploma -

Old Mill High School

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Kyle Dsouza