Kyle Duncan
Albuquerque,NM
Summary
I am a highly experienced professional with over 20 years in the learning and talent development field, having successfully designed and implemented numerous training programs across various sectors. My extensive background, enriched by both professional and volunteer engagements, has equipped me with a robust skill set to catalyze organizational change and development. This includes proficiencies in instructional design, program development, leadership coaching, and assessment and evaluation. Known for my collaborative approach, I'm deeply committed to continuous learning, ensuring that I stay abreast of the latest trends and methodologies in the field.
Overview
33
33
years of professional experience
Work History
Learning Consultant II
Marathon Petroleum
Albuquerque
10.2019 - Current
- With over 20 years in organizational development, I've expertly designed and aligned learning programs for strategic growth, leveraging LMS tools and established KPIs
- I've addressed performance gaps with tailored solutions suitable for both virtual and in-person courses
- My leadership extends to coaching teams and spearheading content development
- Designed Employee Development Programs (EDP) to facilitate employee job progression and advancement for multiple job positions
- Evaluated pre and post-training performance using established training metrics and KPIs to increase effectiveness by close to 20%
- Coached other team members to enhance team performance
- Developed and reviewed training content as directed
- Served as LSM Subject Mater Expert managing: item creation, assignment, KPI performance reporting, and troubleshooting trends
Instructional Designer (contractor)
Northrup Grumman
Albuquerque
05.2019 - 10.2019
- With a foundation in adult learning theories like ADDIE, I've developed diverse courses for ILT, virtual, and online platforms
- By engaging with stakeholders and participating in decision-making meetings, I've refined operational strategies and assessed content needs
- Leveraging tools like Articulate and PowerPoint, I've crafted professional, innovative content
- Developed courses/programs for client deployment ILT/Virtual/Online with organizations such as CDC, and US Air Force
- Facilitated and engaged in decision-making meetings (focus groups) to assist in the development of operation strategies through evaluation of current processes
- Used authoring tools (Articulate, PowerPoint, Poll Everywhere) to develop creative, clean, professional-looking content
Learning Manager
Molina Healthcare
Albuquerque
06.2014 - 04.2018
- I've partnered with senior leadership and executives to align and design transformative learning and change management initiatives that drive business growth and match corporate strategy
- With a focus on leadership and personal development, I've championed content creation and interactive instructional designs and led crucial culture-shaping change management projects
- Moreover, I've mentored a dynamic team of Learning Facilitators and Communication Specialists, fostering their growth and alignment with organizational objectives
- Developed internal performance strategies for employee retention and engagement for over 500 employees both local and remote
- Spearheaded leadership and career development content creation including coaching, accountability, and personal responsibility
- Lead corporate change management initiatives such as culture shaping across departmental lines for over 2000 employees
- (Senn Delaney)
Educational Director (volunteer)
Victory Outreach Albuquerque
Albuquerque
12.1991 - Current
- Leveraging my expertise in leadership and personal growth, I've developed programs and led targeted group facilitations that inform operational strategies
- Through seminars and one-on-one interactions, I've trained leaders across all levels, while also assessing organizational culture to drive meaningful change, even in community and religious settings
- Developed programs for leadership development and personal growth
- Lead group facilitation for members in targeted topics
- Facilitated and engaged in decision-making meetings (focus groups) to assist in the development of operation strategies through evaluation of current processes
- Facilitated online virtual multi week courses for over 500 students through accredited Bible College extension
Education and Staff Development Specialist
University of New Mexico Hospital
Albuquerque
04.2012 - 06.2014
- I've designed and executed training programs to bolster skills and productivity in clinical administrative roles, incorporating thorough needs assessments and diverse course delivery methods
- By measuring program efficacy, I've consistently provided strategic insights to leadership, ensuring future directions align with organizational objectives
- Additionally, I've consulted extensively within the hospital environment and stayed updated on industry trends to deliver top-notch service
- Designed and implement ongoing training programs that build employee skills and capabilities to enhance employee performance and productivity in clinical administrative positions for over 100 outpatient clinics
- Increased Frontline training effectiveness by 30% error reduction through monthly Manager forum, New hire orientation, and onsite visits
Trainer Technical Support
Verizon Wireless
Albuquerque
09.2004 - 11.2009
- I've spearheaded the design and facilitation of new hire and specialized training programs, utilizing comprehensive curriculum development and a keen understanding of adult learning principles
- My leadership in projects and workshops extends to preparing essential training materials, staying updated on industry trends, and managing classroom dynamics, ensuring relevancy and effectiveness for embedded employees
- Facilitated new hire and ongoing supplemental and special project classes to embedded employee base of over 1200 employees
- Lead projects in partnership with national teams New User Testing for trainers to evaluate dozens of new products annually
- Designed and developed presentations for Train-the-Trainer Workshop enabling subject matter experts to understand and apply adult learning principles in classroom training
Education
Master of Education (M.Ed.) - Adult and Continuing Education and Teaching
University of Phoenix
06.2015
Bachelors - Business Management/Administration
National American University
01.2012
Skills
- Leadership Skills
- Communication Skills
- Customer Service
- Strong Communication Skills
- Change Management
- Instructional Design
Extracurricular Activities
Board Member, Association for Talent Development of New Mexico, Albuquerque, NM, 06/01/22, Supporting the chapter’s goals through the provision of web pages, publishing interface, surveys, webinars, online forms, e-commerce and other technology tools., Maintaining website content., Assisting with training on accessing and navigating website., Acting as point of contact with the website host., Researching and implementing best practices for using technological innovation to improve member experience., Design annual budget for Technology function; audit income/expenses monthly to ensure chapter's sound financial status. Examiner, Quality New Mexico, Albuquerque, NM, 06/01/18, 05/01/19, Evaluate organizations using National Baldridge Quality criteria for quality organizations, to include, operational efficiency, customer satisfaction, leadership development, and succession.
Timeline
Learning Consultant II
Marathon Petroleum
10.2019 - Current
Instructional Designer (contractor)
Northrup Grumman
05.2019 - 10.2019
Learning Manager
Molina Healthcare
06.2014 - 04.2018
Education and Staff Development Specialist
University of New Mexico Hospital
04.2012 - 06.2014
Trainer Technical Support
Verizon Wireless
09.2004 - 11.2009
Educational Director (volunteer)
Victory Outreach Albuquerque
12.1991 - Current
Master of Education (M.Ed.) - Adult and Continuing Education and Teaching
University of Phoenix
Bachelors - Business Management/Administration
National American University