Kyle Durfee
5324 Tower Hill Williamsburg,VA
Summary
Enthusiastic hospitality professional with expertise in building cohesive, top-performing and customer-centric teams. Extensive background in leadership and business decision making, with multi-outlet experience. Thirteen years in field with strong desire to drive business success.
Overview
13
13
years of professional experience
Work History
Operations Manager
Matchsticks BBQ Co.
Williamsburg, VA
02.2022 - Current
- Scheduled employees shifts, taking into account customer traffic and employee strengths.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Negotiated price and service with vendors to decrease expenses and increase profits.
- Conducted and facilitated weekly payroll for all employees.
James Landing Grille General Manager
Kingsmill Resort
Williamsburg, VA
04.2019 - 02.2022
- Developed and executed successful marketing strategies to boost restaurant performance, guest volume and revenue.
- Collaborated with Local Brewery to develop and craft a Resort Exclusive Beer.
- Built strong relationships with our Club Members and Resort Guests, ensuring loyalty and exceptional service.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, scheduled, trained and supervised staff.
Restaurant General Manager
Better Than Sex Dessert Restaurant
Key West, FL
07.2018 - 03.2019
- Spearheaded Staff and Cultural Development for New Franchise Locations.
- Maintained Team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Applied customer feedback to develop process improvements and support long-term business needs.
Bartender
Ocean Grill And Bar
Key West, FL
07.2017 - 08.2018
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Bartender
The Sidebar
Tallahassee, FL
11.2015 - 07.2017
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Operated efficiently in high-volume setting to prepare and serve more than 60 drinks per hour.
- Orchestrated 4 social functions per month, including private parties, live music and formal engagements.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Security Manager
Mainstreet Entertainment Group
Tallahassee, FL
08.2015 - 07.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Checked and verified photo identification prior to granting facility access.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
0351 Infantry Assaultman
United States Marine Corps
Jacksonville, NC
04.2010 - 05.2015
- Developed and led training programs in preparation for combat.
- Performed as a fire team leader during situational training exercises and all infantry dismounted battle drills.
- Expert in tactical and technical guidance.
- Trained Multi-National Partners in MilitaryTactics.
- Communicated urgent orders and direction to team of 12 personnel during Combat Operations.
- Documented and processed classified materials.
- Conducted basic reconnaissance operations and reported enemy movements to commanding officers.
Education
Hospitality Administration And Management
Tallahassee Community College
Tallahassee, FL2017
0351 Infantry Assaultman Course
Marine Corps School Of Infanrty
Jacksonville, NC09.2010
Florida Keys Community College
Key West, FL08.2009
Skills
- Food and Beverage Management
- Organized Critical Thinking
- Strong Team Leader
- Superior Customer Service
- Military Experience
- Engaging Personality
- Highly Reliable
- Exceptional Communication Skills
Timeline
Operations Manager
Matchsticks BBQ Co.
02.2022 - Current
James Landing Grille General Manager
Kingsmill Resort
04.2019 - 02.2022
Restaurant General Manager
Better Than Sex Dessert Restaurant
07.2018 - 03.2019
Bartender
Ocean Grill And Bar
07.2017 - 08.2018
Bartender
The Sidebar
11.2015 - 07.2017
Security Manager
Mainstreet Entertainment Group
08.2015 - 07.2017
0351 Infantry Assaultman
United States Marine Corps
04.2010 - 05.2015
Hospitality Administration And Management
Tallahassee Community College
0351 Infantry Assaultman Course
Marine Corps School Of Infanrty
Florida Keys Community College