Nora Lamar
Kent,WA
Summary
Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
15
15
years of professional experience
Work History
Operations Manager
Olive Garden Restaurant
Silverdale, WA
09.2007 - 07.2022
- Recruited, hired and trained initial personnel.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it l clean and well-maintained.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Set clear expectations and created positive working environment for employees.
Skills
- Employee Performance Evaluations
- Maintaining Clean Work Areas
- Disciplinary Action
- Goal Management
- Labor and Overhead Cost Estimation
- Staff Scheduling
- Quality Control Guidelines
- Supply Ordering and Management
- Monthly Inventory
- Fire Safety Regulations
- Staffing and Sales Reporting
- Monitoring Food Preparation
- Delegating Assignments and Tasks
- Performance Improvement
- Standard Operating Procedures Maintenance
- Food and Beverage Knowledge
- Food Safety and Sanitation
- Employee Recruitment
- Restaurant Operation
- Safe Work Practices
- POS Inventory System Operation
- Inventory Tracking and Management
- Catering Services
Timeline
Operations Manager
Olive Garden Restaurant
09.2007 - 07.2022
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