Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Kyle Eastman

Elkton,MD

Summary

Investigative Technical Writer with extensive knowledge of IT Technology, Video Technology, and SaaS Writing. Committed to fast turn around and accurate writing. Adept at writing instruction manuals and updating outdating publications.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Writer

Haverford Systems
Downingtown, PA
06.2023 - Current
  • Develop documentation, education materials, user manuals, quick-start guides, datasheets, and other product documentation for high-end video technology.
  • Oversee the company Product Inventory Management database for the public and for partner resellers.
  • Meticulously analyze and review manufacturer’s and trade catalogs, drawings, equipment operation, maintenance, and service data.
  • Edit, standardize, or change material prepared by other writers or establishment personnel to improve reader comprehension.
  • Develop/maintain online help documentation. Maintain records and files of work and revisions.
  • Confer with the engineering team to establish technical specifications and to determine the subject material to be developed for publication.
  • Study drawings, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, production sequence, and detail.

Technical Sales Representative

Conference Room Systems
Downingtown, PA
02.2018 - 06.2023
  • Achieved sales targets and consistently exceeded performance expectations.
  • Successfully sold and promoted high-end audiovisual technology to prospective customers in a B2B/B2C sales environment.
  • Managed the lifecycle of B2C and B2B leads end to end, consulting on and identifying unique needs in live streaming, recording, and audio video solutions.
  • Created training materials for new employees related to technical sales processes.
  • Listened to customer needs to identify and recommend best products and services.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Managed a pipeline of sales opportunities, ensuring they were effectively prioritized and progressed through the sales cycle.

Education

Bachelor of Science - Digital Media: Performance

Liberty University
Lynchburg, VA
06-2016

Skills

  • External Team Collaboration
  • Graphics Creation
  • User Documentation Production
  • Creative Cloud
  • Database Management
  • Document Library Development
  • Workflow Analysis
  • Website Copy
  • Proposal Writing
  • Editing and Proofreading

Affiliations

  • Painting
  • Movies

Certification

  • Dante Level 1 Certification

Timeline

Technical Writer

Haverford Systems
06.2023 - Current

Technical Sales Representative

Conference Room Systems
02.2018 - 06.2023

Bachelor of Science - Digital Media: Performance

Liberty University

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Kyle Eastman