Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
References
Timeline
Generic

Kyle E. Cosper

Temple,Texas

Summary

Proactive and results-driven M365 Solutions Specialist with over five years of progressive experience in managing, implementing, and optimizing Microsoft 365 and client services environments. Known for improving team efficiency and productivity through strategic leadership and innovative technology solutions. Adept at driving change and enhancing systems to boost end-user satisfaction and reduce costs, seeking to leverage expertise as M365 & Client Services Manager at McLane.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead M365 Solutions Specialist

McLane Company
11.2023 - Current
  • Spearheaded the SharePoint migration and planning, optimizing collaboration and ensuring seamless transitions for various departments
  • Directed the transition of frontline teammates from F3 to E3 licenses, achieving significant cost savings and enhancing operational efficiency
  • Implemented ScribeHow to standardize and enhance documentation processes, boosting knowledge sharing and team productivity
  • Managed the Exchange environment, enhancing system integrity and reliability
  • Developed and led company-wide training initiatives to maximize the utilization and understanding of M365 tools among employees
  • Mentored and developed team members, focusing on leadership and comprehensive project management

Senior Technology Engagement Specialist

McLane Company
08.2022 - 11.2023
  • Led the evaluation and deployment of end-user technology solutions, significantly improving business productivity across Office 365 and desktop mobility platforms
  • Designed and executed training sessions tailored for both executives and non-technical users to advance their proficiency with corporate technologies
  • Served as a key liaison between business leadership and IT, aligning technical solutions with strategic business goals and IT operational needs

Server Administrator I

McLane Company
Temple, Texas
08.2019 - 08.2022
  • Provided support for over 1200 Windows-based servers, ensuring robust application performance and server health
  • Contributed to the design and implementation of server solutions that enhanced infrastructure reliability and performance

Infrastructure Support Analyst

McLane Company
Temple, Texas
05.2017 - 08.2019
  • Enhanced ticket resolution processes, improving response times and customer satisfaction
  • Developed training materials and knowledge bases to elevate team capability and service quality

Education

Bachelor of Science - Computer Information Systems

Tarleton State University
Stephenville, Texas

Skills

  • Computer Hardware and Software Troubleshooting
  • Windows OS
  • Mac OS
  • Linux
  • Android OS
  • Network Administration and Security
  • Microsoft Office
  • Visual Studio
  • Powershell
  • Programming in C
  • Programming in C#
  • Programming in Visual Basic
  • SQL
  • HTTP
  • CSS Scripting basics
  • Project Management
  • Software troubleshooting
  • Application support
  • Documentation Development

Websites

Certification

  • TestOut Network Pro
  • TestOut Linux Pro

Accomplishments

  • Delta Mu Delta Honor Society
  • Cum Laude Honors

References

  • John Seele, Lead Windows Administrator, McLane, Temple, TX, (254) 493-7845
  • Scott Barnes, HelpDesk Supervisor, McLane, Temple, TX, (254) 217-9373
  • Jason Smith, End User Support Specialist III, Tarleton State University, Stephenville, TX, (972) 824-8794

Timeline

Lead M365 Solutions Specialist

McLane Company
11.2023 - Current

Senior Technology Engagement Specialist

McLane Company
08.2022 - 11.2023

Server Administrator I

McLane Company
08.2019 - 08.2022

Infrastructure Support Analyst

McLane Company
05.2017 - 08.2019

Bachelor of Science - Computer Information Systems

Tarleton State University

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Kyle E. Cosper