Kyle Efferding
BROOKFIELD,WI
Summary
Dynamic business leader with extensive experience in managing daily operations and driving growth. Skilled in negotiation, establishing training programs, sales and fostering customer loyalty, contributing to sustained operational excellence, growth and financial success.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Sole Proprietor
Efferding Home Services
10.2018 - Current
- Managed all daily operations, ensuring high-quality operation, service delivery and customer satisfaction.
- Trained new staff on operational procedures and best practices for industry-specific needs.
- Trained new staff on operational procedures and best practices for home services.
- Consulted with customers to assess needs and propose optimal solutions based on experience and industry standards,
- Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
- Negotiated contracts with clients, vendors and suppliers, ensuring favorable terms for all
- Established and utilized sales training for in-home sales for both nationwide and local companies.
Bartender
Zilli Hospitality Group
06.2025 - 05.2026
- Collaborated with kitchen staff to synchronize beverage service with dining experiences.
- Fostered strong relationships with regular patrons, increasing customer loyalty and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Obtained cash bank and stocked service bar to prepare for operation.
Managing Partner
REIS Auto Service
11.2015 - 09.2018
- Responsible for the startup of the new automotive service center; identify, recruit and hire staff; locate vendors, secure permits, plan grass-roots events
- Directed marketing initiatives that increased brand awareness within the local community.
- Established with SBA, Chamber of Commerce, other networking groups for professionals to enhance my impact locally.
- Developed and implemented training programs to improve technicians' skills and efficiency.
- Oversaw inventory management, optimizing stock levels to minimize costs and prevent shortages.
- Strengthened supplier relationships to ensure timely access to quality parts and materials.
- Established and implemented business procedures and process improvements.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Established followup program to ensure satisfaction and work quality.
Service Manager
Aqua Pure of Wisconsin
01.2015 - 11.2015
- Oversaw daily operations, ensuring compliance in adherence to high safety and quality standards .
- Managed the service team, enhancing performance through training and mentorship initiatives, tangible initiatives.
- Developed and implemented process improvements, increasing operational efficiency and customer satisfaction while boosting morale.
- Coordinated scheduling for service appointments, optimizing resource allocation and response times based on technician abilities, caseloads and locations.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
Store Manager
Firestone Complete Auto Care, BRO
05.2009 - 10.2014
- Led daily operations to ensure exceptional customer service and efficient workflow.
- Managed inventory control processes, optimizing stock levels to meet demand with seasonal demandal demand.
- Followed corporate structure for success of the business model, dramatically improving overall store profitability at every location I served.
- Managed 10 or more employees
- Set store schedule to meet demands of the business and the families that make it work in harmony.
- Established a team mentality at store levels
Education
No Degree - Marketing, Automotive Collision Repair/Refinishing
Waukesha County Technical College
Pewaukee, WI06-2003
Skills
- Business management and development
- Sales strategy
- Negotiation
- Purchasing and planning
- Cost analysis and savings
- Financial management
- Small business operations
- Employee development
- Quality assurance
- Team collaboration
- Effective leader
Certification
Bartending License (iTips certified for tobacco and alcohol)
ServSafe Manager License
Various ASE certifications including mobile AC
Timeline
Bartender
Zilli Hospitality Group
06.2025 - 05.2026
Sole Proprietor
Efferding Home Services
10.2018 - Current
Managing Partner
REIS Auto Service
11.2015 - 09.2018
Service Manager
Aqua Pure of Wisconsin
01.2015 - 11.2015
Store Manager
Firestone Complete Auto Care, BRO
05.2009 - 10.2014
No Degree - Marketing, Automotive Collision Repair/Refinishing
Waukesha County Technical College