Kyle Farrell
North Tonawanda,NY
Summary
Accomplished Boron Carbide Technician and Production Operator at Washington Mills Electro Minerals, adept in troubleshooting and quality control, complemented by exceptional customer service skills. Demonstrated expertise in ensuring compliance with health and safety regulations, alongside a proven ability to handle classified information securely. Excelled in streamlining operations and enhancing provider-insurer communications at Fidelis Care, showcasing multitasking and organizational prowess.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Boron Carbide Technician
Washington Mills Electro Minerals
06.2019 - Current
- Holds confidential DOE security clearance.
- Ensures compliance with all applicable corporate and governmental guidelines, rules, and regulations pertaining to health, safety, and environmental issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Handles and has access to classified information and, therefore, is responsible for safe-guarding and controlling this classified information.
- Follows detailed work instructions and/or test methods pertaining to specific work assignment to the letter.
- Requires the Technician to have the ability to confidentially perform specific work assignments under a minimal amount of direct supervision.
Production Operator
Washington Mills Electro Minerals
02.2018 - 06.2019
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
Provider and Member Services Representative
Fidelis Care
08.2016 - 02.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Improved communication between providers and insurance companies, leading to better understanding of policy coverage and claim status.
- Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
Education
Bachelor of Science - Health And Wellness
State University of New York College At Buffalo
Buffalo, NY2015
Associate of Arts - Humanities And Social Sciences
Niagara County Community College
Sanborn, NY2013
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Documentation And Reporting
- Troubleshooting
- Written/Verbal Communication
- Quality Control
Certification
Forklift Certified
Opioid Overdose Prevention Certified
QPR Suicide Prevention Gatekeeper Certified
Timeline
Boron Carbide Technician
Washington Mills Electro Minerals
06.2019 - Current
Production Operator
Washington Mills Electro Minerals
02.2018 - 06.2019
Provider and Member Services Representative
Fidelis Care
08.2016 - 02.2018
Bachelor of Science - Health And Wellness
State University of New York College At Buffalo
Associate of Arts - Humanities And Social Sciences
Niagara County Community College
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