Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Findley

New Smyrna Beach,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Operations Manager

Drive Sally, LLC
05.2021 - 09.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

International Flight Attendant

Delta Air Lines, Inc
09.2015 - 01.2021
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Ensured safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Technical Specialist

Apple, Inc.
07.2014 - 08.2015
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Quickly diagnose product issues while providing insightful advice and hands on technical support.
  • Trained users on technical resources, including desktops, laptops and mobile devices.

AV Director

Word Of Life International, Inc.
01.2011 - 07.2014
  • Monitored and repaired audio, video, control systems and video conferencing equipment.
  • Fostered workplace safety and efficiency by identifying potential hazards and promoting workplace safety to over 15 team members.
  • Interpreted technical data from drawings, blueprints, schematics and service manuals.
  • Provided troubleshooting techniques in integrating professional audio/video systems.

Education

Bachelor of Arts - Theatre Arts & New Media

The University of Tampa
Tampa, FL
05-2014

Associate of Arts -

Florida State College At Jacksonville
Jacksonville, FL
05-2009

High School Diploma -

West Nassau County High School
Callahan, FL
05-2009

Skills

  • Google Workspace
  • Adobe Creative Suite
  • Social Media Platforms
  • Verbal and Written Communication
  • Schedule Management
  • CRM (Salesforce, Kustomer)
  • Crew Coordination
  • Technical Knowledge
  • Zoom, WebEx, HopIn, Teams, Google Meetings
  • Sales
  • Microsoft Office Expertise

Timeline

Operations Manager

Drive Sally, LLC
05.2021 - 09.2023

International Flight Attendant

Delta Air Lines, Inc
09.2015 - 01.2021

Technical Specialist

Apple, Inc.
07.2014 - 08.2015

AV Director

Word Of Life International, Inc.
01.2011 - 07.2014

Bachelor of Arts - Theatre Arts & New Media

The University of Tampa

Associate of Arts -

Florida State College At Jacksonville

High School Diploma -

West Nassau County High School
Kyle Findley