Kyle Fix
Austin,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Administrative Manager (Department of Labor)
Cognosante
01.2021 - 01.2025
- Created and continuously reviewed project artifacts, adapting them to current needs and requirements
- Created and maintained a contact center-wide Rewards and Recognition program, highlighting staff accomplishments in a monthly newsletter and distributing monetary rewards
- Compiled and communicated in-depth statistics consistently regarding the performance of the project monthly to the clients, including KPIs, staffing numbers, and any issues or risks that were identified during the month
- Assisted with and conducted testing for a major telephony system migration (NICE inContact to Genesys)
- Supported tasks such as compiling invoices, identifying and tracking risks and issues, and ensuring deliverables are submitted on time, meeting 100% compliance during my time on the project
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Data Analyst (State of Pennsylvania)
Cognosante
01.2021 - 01.2025
- Collected, sanitized, and reported on daily and weekly statistics provided by a network of 100+ Assisters
- Created, distributed, and managed training materials within the Moodle Cloud platform, including creation of modules, mass enrollment of users, archiving of previous material, and distribution of completion certificates
- Managed a shared inbox used to receive and send training requests, as well as assist with technical issues as they pertain to training materials
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
Project Manager (Department of Veterans Affairs)
Cognosante
01.2020 - 01.2021
- Coordinated training schedules for 20+ instructors for 170+ Medical Centers located across the country, including making emergency changes due to inclement weather, COVID 19 response, and instructor unavailability
- Analyzed and directed the workforce to ensure alignment to needed tasks, considering hours available and upcoming conflicts
- Monitored project risks and issues and escalated to the appropriate stakeholders for resolution
- Collaborated with client stakeholders to understand business needs and processes, making necessary shifts to ensure 100% customer satisfaction
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Quality Consultant
Cognosante
03.2017 - 01.2020
- Facilitated and assisted with process improvement-related events to support organizational transformation, including conducting Six Sigma Green Belt Training, providing insight to program and company issues, and conducting regular internal audits of projects
- Managed the full implementation of an enterprise document management system (300+ documents)
- Supervised and assisted with a company-wide update and implementation of Human Resources policies, procedures, and templates to include processing of change requests and managing product acceptance
Education
Master of Information Technology -
Southern New Hampshire University
01.2021
Bachelor of Science - Finance
Bemidji State University
05-2012
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Visio
- Microsoft Project
- SharePoint
- Data visualization and presentations
- Project planning and development
- Customer satisfaction
- Organization and multitasking
- Data analysis
- Documentation review
Skills and Certifications
Expert in Microsoft Suite of products (Word, PowerPoint, Excel, Visio, Project) and SharePoint, Project Management Professional, #2924796
Timeline
Administrative Manager (Department of Labor)
Cognosante
01.2021 - 01.2025
Data Analyst (State of Pennsylvania)
Cognosante
01.2021 - 01.2025
Project Manager (Department of Veterans Affairs)
Cognosante
01.2020 - 01.2021
Quality Consultant
Cognosante
03.2017 - 01.2020
Master of Information Technology -
Southern New Hampshire University
Bachelor of Science - Finance
Bemidji State University
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