Kyle Flannery
Lebanon,USA
Summary
Results-driven professional specializing in account management and operations. Excels in developing strategic relationships with key accounts, ensuring compliance through precise interpretation of agreements, and leading project teams to consistently meet transaction timelines.
Overview
19
19
years of professional experience
Work History
Customer Account Leader
Standard Aero
04.2024 - Current
- Managed accounts as liaison among operations, engineering, sales, legal, customs, and customers to facilitate efficient collaboration.
- Developed relationships with key accounts to strengthen communication and streamline processes globally.
- Provided solutions to complex issues, ensuring high customer satisfaction levels.
- Led team efforts to meet or exceed transaction timelines consistently.
- Demonstrated proactive initiative to identify potential problems before they arose.
- Interpreted legal documents for compliance and accuracy in agreements.
- Processed and verified purchase orders to streamline operations.
- Prepared and distributed estimates and invoices efficiently.
- Analyzed customer data to identify trends and improve service delivery.
- Facilitated communication between customers and technical support teams.
- Offered technical support when needed during onboarding processes or troubleshooting incidents.
- Provided customer service to existing clients by responding to inquiries and resolving complaints.
- Gathered data on customer preferences, needs, and satisfaction levels.
- Executed successful and timely delivery of solutions to meet accounts' needs.
- Prepared detailed reports, tracking progress of accounts.
- Assisted sales team with challenging client requests and issues.
Owner/Managing Member
Rock Solid Hardscapes LLC
01.2009 - 01.2024
- Establishing the business’ foundation:
- Consulted with clients, contractors, permit departments, and OUPS to align project requirements with regulatory standards
- Created design concepts for projects based on client specifications
- Prepare and present quotes
- Work with vendors and procure materials
- Communicate with all parties involved on project timelines for projected start/finish dates to everyday goals
- Coordinated project scheduling to ensure timely completion of tasks
- Onsite project manager/Lead installer
- Managing bank accounts/lines of credit
- Procuring equipment
- Obtaining a business lawyer and CPA
- Ohio/Kentucky Business Certifications
- Prepared billing statements to ensure clients receive precise and timely charges
Project Foreman
Marvin’s Organic Gardens
01.2008 - 01.2009
- Led project teams to successfully complete construction projects on time and within scope
Education
Construction Management - No degree
Miami University
01-2008
Construction Management - No degree
Eastern Kentucky University
01-2007
K-12 - Graduated
Lebanon City Schools
01-2006
Skills
- Account management
- Customer relationship management
- Client consultation
- Contract negotiation
- Account strategy development
- Supply chain management
- Data analysis
Timeline
Customer Account Leader
Standard Aero
04.2024 - Current
Owner/Managing Member
Rock Solid Hardscapes LLC
01.2009 - 01.2024
Project Foreman
Marvin’s Organic Gardens
01.2008 - 01.2009
Construction Management - No degree
Miami University
Construction Management - No degree
Eastern Kentucky University
K-12 - Graduated
Lebanon City Schools