Summary
Overview
Work History
Education
Skills
Timeline
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KYLE FLEMING

Norwich,New York

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Information Technology Assistant

Broome Tioga BOCES
Binghamton, NY
07.2023 - Current
  • Provided technical support to users with hardware and software issues.
  • Assisted in the installation, configuration and troubleshooting of computer systems.
  • Maintained inventory records of all IT equipment and supplies.
  • Developed system documentation for new applications and procedures.
  • Performed maintenance on network servers, workstations, printers, routers, switches and other related devices.
  • Monitored system performance and conducted regular backups as needed.
  • Resolved network problems by troubleshooting server connections and communications links.
  • Diagnosed end-user issues via telephone or remote desktop connection tools.
  • Created user accounts, maintained security access levels, reset passwords.
  • Managed virtual machines including creating templates, cloning VMs.

Magros Pizzeria

Norwich
New York
02.2018 - Current
  • Managed the pizzeria
  • Established good communication with a team to successfully complete tasks
  • Performed regular diagnostics on all computer POS systems.

Resident Assistant

Suny Morrisville
01.2019 - 12.2021
  • Built community within the residence hall through planning, implementing, assessing, and evaluating social and educational programming
  • Promoted safety and security on campus by confronting, documenting, and reporting policy violations and safety concerns
  • Facilitated conflict resolution and mediation for residential students, including acting as a referral agent for residents with personal, social, and academic needs
  • Served as a student leader and positive role model, including maintaining a professional and scholarly approach to success.

Best Buy Co, Inc.

Buffalo
New York
06.2015 - 12.2018
  • Train and educate employees on the latest tech for LG
  • Provided technical support to users via telephone or remote access.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Greeted customers and provided exceptional customer service.
  • Kept employees and customers up to date on the latest LG products.

Education

Associate of Applied Science - Horticulture Operations And Management

SUNY College of Agriculture & Technology At Morrisville
Morrisville, NY
05-2021

Some College (No Degree) - Cyber Security & Forensic Science

Herkimer County Community College
Herkimer, NY

Skills

4 years Tech Experience

  • Data Management
  • Remote Support
  • System Administration
  • Software Installation
  • Application Support
  • Technical Support
  • Customer Service
  • Issue Troubleshooting

Timeline

Information Technology Assistant

Broome Tioga BOCES
07.2023 - Current

Resident Assistant

Suny Morrisville
01.2019 - 12.2021

Magros Pizzeria

Norwich
02.2018 - Current

Best Buy Co, Inc.

Buffalo
06.2015 - 12.2018

Associate of Applied Science - Horticulture Operations And Management

SUNY College of Agriculture & Technology At Morrisville

Some College (No Degree) - Cyber Security & Forensic Science

Herkimer County Community College

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KYLE FLEMING