Alana Servantes
Rosenberg,TX
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through many years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
DePelchin Children's Center-TX
08.2023 - Current
- Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Acted as a liaison between executives and internal/external stakeholders to facilitate effective communication flow
- Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement resulting in cost savings.
- Organized complex travel itineraries for executives including flights, accommodations, transportation arrangements ensuring smooth logistics throughout the trip
- Supported HR department in recruitment efforts by screening resumes/CVs of potential candidates based on predefined criteria before forwarding them to hiring managers for further evaluation
- Provided administrative support during board meetings including preparing meeting agendas/materials, distributing minutes, and following up on action items
- Streamlined office operations through implementation of standardized processes/procedures resulting in increased productivity across departments
- Researched pricing options from various suppliers/vendors leading to cost savings of XX% on office equipment purchases
- Coordinated logistics for off-site meetings/conferences such as venue selection, catering, arranging audio-visual equipment, and managing attendee registrations
- Managed and updated company databases, ensuring accuracy and completeness of information
- Assisted in the preparation of financial reports by gathering data, performing calculations, and creating visual presentations
- Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
Behavioral Support Specialist II
DePelchin Children's Center-Richmond, TX
07.2019 - 08.2023
- Data collection, monitoring residence, and activity coordinating
Internship/Paralegal
Law office of Annie Scott-Richmond, TX
08.2021 - 12.2021
- Creating memos, Administrative duties, and legal research
Sales Manager
Buddy's Home Furnishings-Rosenberg, TX
02.2018 - 06.2019
- Meeting sales quota
- Making sale/company earned money goals
- Managing2-3 staff
- Closing and opening contracts
- Closing and opening the store
- Deposit drops
- Book keeping
- Assisting with hiring for sales team
Customer Service
Walmart-Columbus, TX
05.2016 - 02.2018
- Managing4-5 staff
- Cashiering
- Assisting with returns
- Assisting with money drops
- Book keeping
- Scheduling
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Kept records of customer complaints
Education
Master of Science - Criminal Justice
University of Houston - Victoria
Victoria, TX05-2026
Bachelor's degree - Legal Assistant and Administration
University of Houston-Victoria
Victoria, TX05.2024
Associate's degree - Paralegal Studies
Wharton County Junior College
Richmond, TX05.2022
Skills
- Human resources
- Accounting
- Cash handling
- Management Experience (4 years)
- Legal Research
- Computer Skills (4 years)
- Bilingual
- Payroll
- Direct Support (3 years)
- Social work
- Data collection
- Cash Handling (6 years)
- Medical office experience
- Data Collection
- Microsoft Outlook
- Proofreading
- Personal assistant experience
- Personal Assistant Experience (2 years)
- Computer skills
- Legal research
- Human Resources
- Paralegal experience
- Bookkeeping (4 years)
- Legal Drafting
- Case Management
- Sales management
- Sales Management
- Office Manager Experience (1 year)
- Office Experience (2 years)
- Spanish
- QuickBooks
- Medical terminology
- Event Planning
- Bookkeeping
- Microsoft Excel
- Data entry
- Customer service
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Scheduling and calendar management
- Database entry
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
- Filing and data archiving
- Invoice processing
- Documentation and reporting
- Relationship building
- Mail handling
- Meticulous attention to detail
- Microsoft PowerPoint
- Document management
- Spreadsheets
- Data management
- Prioritization
- Document control
- Multi-line phone systems
- Multi-line phone proficiency
- Resourceful
- Records administration
- Tech-Savvy
- Meeting planning
- Complex Problem-solving
Certification
driver's license
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
DePelchin Children's Center-TX
08.2023 - Current
Internship/Paralegal
Law office of Annie Scott-Richmond, TX
08.2021 - 12.2021
Behavioral Support Specialist II
DePelchin Children's Center-Richmond, TX
07.2019 - 08.2023
Sales Manager
Buddy's Home Furnishings-Rosenberg, TX
02.2018 - 06.2019
Customer Service
Walmart-Columbus, TX
05.2016 - 02.2018
Associate's degree - Paralegal Studies
Wharton County Junior College
driver's license
Master of Science - Criminal Justice
University of Houston - Victoria
Bachelor's degree - Legal Assistant and Administration
University of Houston-Victoria
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