Results-driven professional with a versatile background in operations management and team leadership. Known for strong problem-solving abilities and effective communication skills, contributing to enhanced training outcomes and regulatory adherence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Safety, Training, and Security Coordinator
Tcat Inc.
Ithaca, NY
01.2023 - 01.2026
Developed and implemented safety training programs for employees, enhancing awareness and best practices.
Conducted safety audits and inspections to identify hazards and ensure compliance with regulations.
Developed and implemented training programs to enhance employee skill sets.
Created instructional materials aligned with company objectives and goals.
Monitored training effectiveness, adjusting content based on participant feedback.
Conducted OSHA compliance inspections to ensure workplace safety standards were met.
Performed detailed assessments and inspections as an Article 19-A certified examiner, contributing to enhanced regulatory adherence and public safety.
Trainer
TCAT
Ithaca, NY
01.2022 - 01.2023
Developed and implemented training programs to enhance employee skills and knowledge.
Conducted assessments to evaluate trainee performance and identify areas for improvement.
Collaborated with management to align training initiatives with organizational goals.
Facilitated workshops and hands-on sessions to promote effective learning experiences.
Provided ongoing support and feedback to trainees, fostering a culture of continuous improvement.
Established metrics for evaluating training effectiveness, driving enhanced results across teams.
Dispatcher
TCAT
Ithaca, NY
01.2019 - 01.2022
Coordinated daily dispatch operations to optimize transport schedules and reduce delays.
Managed communication between drivers, clients, and maintenance staff to ensure timely service delivery.
Implemented process improvements that enhanced route efficiency and reduced operational costs.
Trained new dispatch team members on software systems and company protocols for effective operations.
Analyzed dispatch data to identify trends and recommend strategic adjustments for resource allocation.
Developed contingency plans for unexpected disruptions, ensuring minimal impact on service continuity.
Transit Bus Operator
TCAT
Ithaca, NY
08.2017 - 01.2019
Operated transit bus on scheduled routes, ensuring timely arrivals and departures.
Monitored passenger safety and comfort during transit operations.
Conducted pre-trip inspections to maintain vehicle safety standards.
Responded effectively to passenger inquiries and provided assistance as needed.
Collaborated with dispatchers to optimize route efficiency and address service disruptions.
Trained new operators on safety protocols and operational procedures.
Implemented strategies to enhance customer service and improve rider experiences.
Education
Associate of Applied Science - Business Administration
Tompkins Cortland Community College
Dryden, NY
05-2016
Skills
Team leadership
Time management
Decision-making
Complex Problem-solving
Verbal and written communication
Staff training and development
Cross-functional teamwork
Operations management
Employee relations and conflict resolution
Certification
CDL B with Passenger, School Bus, and Air Brake endorsements.
BAITFISH Certification
19-A Certified Examiner
OSHA 30 Holder
Drug and Alcohol Program Manager
Reasonable Suspicion Training
Timeline
Safety, Training, and Security Coordinator
Tcat Inc.
01.2023 - 01.2026
Trainer
TCAT
01.2022 - 01.2023
Dispatcher
TCAT
01.2019 - 01.2022
Transit Bus Operator
TCAT
08.2017 - 01.2019
Associate of Applied Science - Business Administration
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC