Kyle Franklin
Moravia,NY
Summary
Results-driven professional with a versatile background in operations management and team leadership. Known for strong problem-solving abilities and effective communication skills, contributing to enhanced training outcomes and regulatory adherence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Safety, Training, and Security Coordinator
Tcat Inc.
01.2023 - 01.2026
- Developed and implemented safety training programs for employees, enhancing awareness and best practices.
- Conducted safety audits and inspections to identify hazards and ensure compliance with regulations.
- Developed and implemented training programs to enhance employee skill sets.
- Created instructional materials aligned with company objectives and goals.
- Monitored training effectiveness, adjusting content based on participant feedback.
- Conducted OSHA compliance inspections to ensure workplace safety standards were met.
- Performed detailed assessments and inspections as an Article 19-A certified examiner, contributing to enhanced regulatory adherence and public safety.
Trainer
TCAT
01.2022 - 01.2023
- Developed and implemented training programs to enhance employee skills and knowledge.
- Conducted assessments to evaluate trainee performance and identify areas for improvement.
- Collaborated with management to align training initiatives with organizational goals.
- Facilitated workshops and hands-on sessions to promote effective learning experiences.
- Provided ongoing support and feedback to trainees, fostering a culture of continuous improvement.
- Established metrics for evaluating training effectiveness, driving enhanced results across teams.
Dispatcher
TCAT
01.2019 - 01.2022
- Coordinated daily dispatch operations to optimize transport schedules and reduce delays.
- Managed communication between drivers, clients, and maintenance staff to ensure timely service delivery.
- Implemented process improvements that enhanced route efficiency and reduced operational costs.
- Trained new dispatch team members on software systems and company protocols for effective operations.
- Analyzed dispatch data to identify trends and recommend strategic adjustments for resource allocation.
- Developed contingency plans for unexpected disruptions, ensuring minimal impact on service continuity.
Transit Bus Operator
TCAT
08.2017 - 01.2019
- Operated transit bus on scheduled routes, ensuring timely arrivals and departures.
- Monitored passenger safety and comfort during transit operations.
- Conducted pre-trip inspections to maintain vehicle safety standards.
- Responded effectively to passenger inquiries and provided assistance as needed.
- Collaborated with dispatchers to optimize route efficiency and address service disruptions.
- Trained new operators on safety protocols and operational procedures.
- Implemented strategies to enhance customer service and improve rider experiences.
Education
Associate of Applied Science - Business Administration
Tompkins Cortland Community College
Dryden, NY05-2016
Skills
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Staff training and development
- Cross-functional teamwork
- Operations management
- Employee relations and conflict resolution
Certification
- CDL B with Passenger, School Bus, and Air Brake endorsements.
- BAITFISH Certification
- 19-A Certified Examiner
- OSHA 30 Holder
- Drug and Alcohol Program Manager
- Reasonable Suspicion Training
Timeline
Safety, Training, and Security Coordinator
Tcat Inc.
01.2023 - 01.2026
Trainer
TCAT
01.2022 - 01.2023
Dispatcher
TCAT
01.2019 - 01.2022
Transit Bus Operator
TCAT
08.2017 - 01.2019
Associate of Applied Science - Business Administration
Tompkins Cortland Community College