Kyle Gibson
Atlanta,GA
Summary
Customer-focused professional with a strong background in client support, relationship management, and post-sales enablement across telecom, fintech, and tech-driven sectors. Proven ability to guide customers through product adoption, troubleshoot issues, and deliver personalized, scalable solutions that improve satisfaction and retention.Experience includes working directly with residential and business customers to implement digital tools, manage service escalations, and deliver tailored product education. Skilled in using CRM systems, coordinating technical support, and aligning internal resources to ensure long-term customer success.
Recognized for building trust, resolving complex issues, and supporting diverse customer bases in fast-paced, tech-forward environments.
Overview
6
6
years of professional experience
Work History
In Home Connectivity Specialist
AT&T
Atlanta, GA
07.2024 - Current
- Delivered in-person support and product education to residential customers, ensuring smooth adoption of AT&T Fiber, Wi-Fi, and smart home technologies.
- Utilized internal CRM tools to manage accounts, document service interactions, and coordinate with backend support teams for issue resolution.
- Provided hands-on technical setup and troubleshooting, building trust while resolving installation, connectivity, and performance concerns.
- Supported post-sale engagement by answering customer questions, training users on mobile management apps, and promoting long-term satisfaction.
- Maintained top-tier customer satisfaction ratings by proactively identifying and addressing potential service disruptions or concerns.
Business Development Representative
Omega Bank Card Services
Hiram, GA
02.2023 - 06.2024
- Served as the primary point of contact for small business clients seeking customized payment solutions, focusing on support throughout the implementation process.
- Scheduled and facilitated software demos with payment platform providers, helping clients understand product capabilities and choose optimal tools.
- Managed onboarding process from setup through post-sale follow-up, ensuring proper system integration and resolving client inquiries promptly.
- Used CRM systems to track support needs, monitor service satisfaction, and manage proactive outreach.
- Helped clients adopt and navigate cloud-based POS systems and reporting tools, providing ongoing support for usage and optimization.
Assistant Sales Manger
T-Mobile
Acworth, GA
11.2019 - 01.2023
- Oversaw daily customer support operations, coaching team members on delivering empathetic, knowledgeable service and resolving issues effectively.
- Supported customers with mobile app onboarding, cloud sync setup, and troubleshooting device connectivity—ensuring successful use of T-Mobile’s digital tools.
- Monitored store-level support metrics including NPS and resolution time, identifying opportunities to improve service delivery.
- Acted as escalation point for high-value or technical customer concerns, collaborating with internal teams to ensure satisfactory outcomes.
- Trained team on CRM usage and best practices for documenting support interactions and managing follow-ups
Education
Associate’s Degree - Business Administration
Georgia Highlands College
Rome, GACertificate - Java Fundamentals
TechBridge
Atlanta, GASkills
- Customer Success Management
- Onboarding & Product Adoption
- CRM & Case Management (Salesforce, AT&T proprietary tools)
- Cross-Functional Coordination
- Technical Troubleshooting & Support
- Customer Training & Education
- Retention & Relationship Management
- Escalation Handling & Resolution
Timeline
In Home Connectivity Specialist
AT&T
07.2024 - Current
Business Development Representative
Omega Bank Card Services
02.2023 - 06.2024
Assistant Sales Manger
T-Mobile
11.2019 - 01.2023
Associate’s Degree - Business Administration
Georgia Highlands College
Certificate - Java Fundamentals
TechBridge