KYLE GIBSON
Dunwoody,GA
Summary
Operations professional with commitment to high standards and impactful results. Known for improving operational efficiency and supporting business goals through data-driven decisions. Highly collaborative team player who adapts to changing needs and delivers reliable outcomes.
Overview
7
7
years of professional experience
Work History
Bank and Sales Service Contact Representative
USAA
Tampa, FL
03.2023 - 01.2025
- Handles inbound member calls in a high volume fast-paced contact center environment
- Utilizes effective communication and probing questions to identify member needs
- Demonstrates ability to manage multiple tasks such as efficiently navigating between systems and resources
- Provides relevant solutions while following written policies and procedures
- Utilizes critical thinking to determine additional member needs and solutions
- Demonstrates ability to attract new members and expand relationships with current members through product acquisition
- Provides exceptional member service by demonstrating empathy, active listening, and professionalism
- Exemplifies strong call management skills by assisting members within a timely manner and limiting non-productive time
- Facilitated customer inquiries and resolved issues efficiently through multiple communication channels.
- Provided accurate information regarding products, services, and benefits to enhance customer satisfaction.
Customer Service Representative
Neste Waters
Tampa, FL
09.2020 - 03.2023
- Resolved customer inquiries using CRM systems, ensuring timely and accurate information delivery.
- Trained new team members on customer service protocols and software applications.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Event Management Representative
University of South Florida
Tampa, FL
01.2018 - 07.2020
- Assisted in the organization of every detail involved in preparing for a sport events.
- Managed and logistic of the equipment for needed for daily and future use during the event.
- Office hours duties included, but not limited to creating and editing Excel and Word documents, making copies and researching various topics.
- Led compliance initiatives ensuring adherence to university policies and regulations.
- Facilitated training sessions for staff, promoting best practices in management processes.
Education
BA - Sport Management
The University of Tampa
Skills
- Operational efficiency
- Data analysis
- Multitasking
- Attention to detail
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Bank and Sales Service Contact Representative
USAA
03.2023 - 01.2025
Customer Service Representative
Neste Waters
09.2020 - 03.2023
Event Management Representative
University of South Florida
01.2018 - 07.2020
BA - Sport Management
The University of Tampa