MARIAH JENKINS

• Consistently utilized effective communication skills to provide excellent member experiences demonstrated by 95.18% Member Satisfaction YTD.
• Analyzed call data to identify trends and recommend solutions for operational efficiency.
• Actively engaged with team by sharing best practices for call flow, member experience, and quality results.
• Mitigates risk by staying current on all banking compliance and operational processes, resulting in 100% operational proficiency and 99.82% compliance accuracy YTD.

• Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
• Analyzed customer feedback to identify trends and recommend service improvements.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Completed Army Basic Training at Ft. Jackson, SC On 10 May 2012.
• Graduated Advanced Individual Training at Ft. Gordon, GA for Signal Support System Specialist.
• Worked at the Network Enterprise Center (NEC) on Ft. Carson for one year in 2013 as a computer technician, fixing printers and creating Secret Internet Protocol Router (SIPR) and Non-Secure Internet Protocol Router (NIPR) accounts.
• Completed Generator Operator Course from 08 April 13 to 12 April 13.
• Office Specialist for 534th Signal Company, to include maintaining spreadsheets using excel, tracking all personnel files of 40 soldiers, preparing documents for various occasions such as personnel request forms and memos from February to October of 2014.
• 80 hours of Food Service Enhancement Course from 16 June 14 to 27 June 14.
• 80 hours, AMMO-62, in Technical Transportation of Hazardous Materials Course (HAZMAT) on 25 July 14.
• Graduated in Warrior Leadership Course on 19 June 15. This course is to teach the basic skills of leading small groups of soldiers and prepares the soldier for promotion to the rank of Sergeant.

• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Hands on experience in accepting payments from customers and give change and receipts.
• Excellent with greeting customers.
• Assist in stocking shelves, rotating merchandise, and marking prices.
• Keep the work area tidy and clean.
• Met and exceeded up selling goals by highlighting target merchandise with strategic promotional approaches.

• Performed work as instructed by the Journeyman and ensuring that it is of good workmanship and compliant with the National Electrical Code and local codes.
• Worked inside the shop:

1. Organizing, emailing and uploading important documents.

2. Receiving, correcting and stocking shipments of tools and parts and filing the paperwork of each shipment.

3. Bending, measuring and marking of conduit to be sent out to the job-site location.

4.Transporting conduit, wire, tools or parts to the job site location.

• Worked on the Job site location:

1. Performed the duties and responsibilities of fork-lift operator, loading and unloading shipments pertaining to the job.

2. Organized the yard and delivered parts, tools or any items needed to every Foreman and/or Journeyman.

• Performed work as instructed by the Journeyman Wire man and ensuring that it is of good workmanship and compliant with the National Electrical Code and local codes.
• Worked closely with a variation of basic tools.
• Knowledge on terminating transformers.
• Trained and licensed on a fork lift.

• Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
• Minimized waste by strictly following packing procedures and reducing volume of packaging materials used to prepare shipments.
• Kept records accurate and current by documenting all movements in company system.
• Effectively operated pallet jacks to receive and transport items from various warehouse locations.
• Reviewed orders by inspecting labeling, packaging and contents.
• Scanned packages and boxes and moved to loading dock for shipment.
• Inspected in-going and out-going shipments to verify accuracy and prevent errors.

• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
• Hands on experience in accepting payments from customers and give change and receipts.
• Excellent with greeting customers.
• Counted cash in register at the beginning and end of each shift.
• Assist in stocking shelves, rotating merchandise, and marking prices.
• Kept the work area tidy and clean.

• Took the lead on QA-QC for the setting of box pads and transformers, concrete pouring, and the underground placement of wires and cables.
• Operated fork-lift.
• Pulling wire.
• Digging holes for KV-cables and Fiber optic cables.
• Assisted in the pouring and vibrating of concrete.