Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kyle Gregory

Perth Amboy

Summary

Dynamic Senior Manager with a proven track record at Verizon Wireless, excelling in strategic planning and team development. Expert in operations management, driving sales performance through effective training and mentoring. Recognized for enhancing customer satisfaction and achieving key performance indicators, fostering a culture of excellence and collaboration within cross-functional teams.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Manager

Verizon Wireless
03.2022 - Current
  • Building, developing and mentoring your sales team.
  • Provide hiring, performance management and ongoing sales training and support for your team to exceed sales, retention, quality and service objectives
  • Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store. Developing and implementing sales tools and initiatives.
  • Maintaining the operations of your store by running retail inventory compliance. Engaging in budgeting, forecasting, analyzing and providing sales reports.
  • Provides solutions of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
  • Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.

Assistant Manager

T-Mobile
05.2019 - 02.2022
  • Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
  • Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
  • Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
  • Effectively manage customer wait time. Keep current on products, services and promotions.
  • Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
  • Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
  • Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

Sales Associate

Best Buy
01.2017 - 04.2019
  • Welcome and engage with customers in a warm, friendly manner.
  • Perform product demos, answer questions and make recommendations that meet customers’ needs across all departments.
  • Complete cashier duties for purchases, returns and exchanges
    Maintain appropriate knowledge and expertise through ongoing learning and development.
  • Help keep the sales floor clean and well stocked.
  • Assist with in-store pickup and curbside pickup orders.

Education

Associate Degree in Business - Liberal Arts - Business

Middlesex County College
Edison, NJ
05-2019

High School Diploma -

Perth Amboy Vo-Tech
Perth Amboy, NJ
06-2017

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Troubleshooting and problem resolution
  • Team development

Accomplishments

  • Supervised team of 12 staff members.
  • Achieved number one ranking across sales territory through effectively helping with team development and overall operational excellence.

Certification

  • CompTIA A+ Certification for Information Technology

Timeline

Senior Manager

Verizon Wireless
03.2022 - Current

Assistant Manager

T-Mobile
05.2019 - 02.2022

Sales Associate

Best Buy
01.2017 - 04.2019

Associate Degree in Business - Liberal Arts - Business

Middlesex County College

High School Diploma -

Perth Amboy Vo-Tech

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