Kyle Haas
Eaton
Summary
Professional Summary
Dynamic Computer Helpdesk Technician with proven expertise at Eaton Computer, excelling in an MSP environment. This has set me up for success by giving me professional experience in every aspect of the IT field. I am capable of remote and in-person work. Experienced in AD, Office365, Networking, Hardware, Servers, Solidworks management, Ticketing and Documentation and many other great talents that will make me a valuable employee.
Overview
2
2
years of professional experience
Work History
Computer Helpdesk Technician
Eaton Computer
06.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Running cat 5 cable
- MSP Experience, so I have to be invested in every aspect of IT and the customers needs
Education
Associate of Applied Science - Information Technology
Miami University
Oxford, OH12-2023
Skills
- Mobile device management
- Remote support
- IT ticket documentation
- Active directory
- Server maintenance
- Hardware diagnostics
- Network diagnostics
- User credential management
- MS office proficiency
- Microsoft outlook
- Ticket support system management
- Virus removal
Timeline
Computer Helpdesk Technician
Eaton Computer
06.2023 - Current
Associate of Applied Science - Information Technology
Miami University
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