Hi, I’m
Kyle Hardcastle
Duenweg,MO
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
years of professional experience
Work History
USIC Locating Services
Senior Technician
01.2022 - Current
Job overview
- Assisted in troubleshooting and repairing equipment to ensure optimal performance.
- Learned safety protocols and operational procedures to maintain workplace efficiency.
- Supported senior technicians in diagnosing technical issues for timely resolutions.
- Operated diagnostic tools and software to evaluate equipment functionality.
- Collaborated with team members to streamline repair processes and reduce downtime.
- Contributed to a positive team environment through communication and problem-solving skills.
- Monitored and enforced safety measures to mitigate hazards.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized processes by identifying areas for improvement and implementing innovative solutions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Worked with diverse types of weather and ground conditions.
- Managed maintenance activities, supervised staff, and inspected equipment.
Black Rain Ordnance
Sales Manager
06.2020 - 12.2021
Job overview
- Led sales team to achieve quarterly targets through strategic planning and execution.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify new business opportunities and adjust sales strategies accordingly.
- Cultivated relationships with key clients, resulting in increased customer loyalty and repeat business.
- Streamlined sales processes, improving efficiency and reducing response time for client inquiries.
- Mentored junior sales staff, fostering a collaborative environment focused on professional growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
Carl Junction High School Carl Junction, MO
High School Diploma
Skills
- Customer support
- Troubleshooting skills
- Electrical systems
- System installations
- Troubleshooting and resolution
- Network administration
- Technical assistance
- Safety awareness
- Performance optimization
- Multitasking and organization
- Works Well Under Pressure
- Documentation and reporting
- Workload management
Timeline
Senior Technician
USIC Locating Services
01.2022 - Current
Sales Manager
Black Rain Ordnance
06.2020 - 12.2021
Carl Junction High School
High School Diploma
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