Kyle Harris
Lehi
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
Work History
General Manager
Cafe Zupas
10.2023 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
General Manager
Grease Monkey
05.2023 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Lead Mentor Trainer
A&E Factory Service LLC
01.2021 - 05.2023
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Assisted mentees in developing self-confidence and positive self-image.
- Facilitated repairs by disassembling defective and broken equipment.
- Educated customers on use, care and adjustments of appliances.
- Used hand tools and manufacturer schematics to check components and diagnose issues.
- Maintained inventory of repair supplies worth over $5,000, keeping detailed records to prevent disruptions in work.
- Traveled frequently to teach job fundamentals in a classroom setting to new hires.
- Supervisor over 12 technicians.
IT Service Specialist
Costa Vida
04.2019 - 01.2021
- Assisted store locations in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address in-store inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Personally designed, built, and maintained online ordering system.
Elite Service Representative
TruVision Health
06.2016 - 04.2019
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Traveled with and helped at public events.
- Supervisor over 10 other Elite Service Representatives.
Education
Bio Chemistry
Utah Valley University
Firefighter Recruit Academy
Brigham Young University - Idaho
Skills
- Maintenance and Repair Experience
- Power Tools Experience
- Project Planning
- Data Review
- Staff Management
- Coaching and Mentoring
- Employee Scheduling
- Inventory Control
Education
Rexburg, ID
Orem, UT
Timeline
General Manager
Cafe Zupas
10.2023 - Current
General Manager
Grease Monkey
05.2023 - 10.2023
Lead Mentor Trainer
A&E Factory Service LLC
01.2021 - 05.2023
IT Service Specialist
Costa Vida
04.2019 - 01.2021
Elite Service Representative
TruVision Health
06.2016 - 04.2019
Firefighter Recruit Academy
Brigham Young University - Idaho
Bio Chemistry
Utah Valley University
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