Kyle Harshner

Remotely responded to support requests from end users at 200+ locations across the country and patiently walked individuals through troubleshooting tasks. Served as primary point of contact for support relating to owned solutions and products. Explained technical information in clear terms to non-technical individuals to promote better understanding. Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. Created and implemented EDR security solution using N-Sight and SentinelOne. Started educational IT system using videos edited and posted to YouTube. Managed 1,000 handheld and 500 desktop endpoints.

Managed information technology initiatives by collaborating with teammates to optimize infrastructure effectiveness at 42 sites around New Hanover County. Coordinated technology rollouts to achieve performance threshold mandates. Maintained close connection with personnel to quickly identify and resolve problems. Managed 1600 students and staff, with 2000 devices and peripherals. Organized and executed the NHCS 1:1 initiative at New Hanover High School, transferring the school from desktops to a fully a portable device school. Maintained project schedules by managing deadlines and adjusting workflow. Procured software, hardware and infrastructure required to meet program demands.

Created business plan, established processes and directed operations to offer quality craft beer, specialty wine and ciders to guests. Established long-term relationships with guests by providing knowledgeable, friendly service and quickly resolving issues. Maintained expert knowledge of beverage companies and product offerings to easily discuss choices with patrons and aid in selection. Executed business strategies to boost revenue and penetrate new markets through implementation of a variety of festivals and weekly events. Collaborated with sponsors to host and promote events such as film releases, weddings and product launches.