Kyle Heavner
Cullowhee,NC
Summary
At Food Lion, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined inventory management, showcasing my strong problem-solving and customer service skills. My strategies not only improved efficiency by optimizing processes but also fostered customer engagement, demonstrating my ability to deliver impactful results in a dynamic retail environment.
Overview
5
5
years of professional experience
Work History
Food Lion Associate (QA, Stocker, Meat Department)
Food Lion Grocery Store
08.2019 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Analyzed customer data to identify trends and anticipate customer needs.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Education
Bachelor of Arts - Graphic Design
Western Carolina University
Cullowhee, NC12.2023
Associate of Arts -
Caldwell Early College High School
Hudson, NC2021
Skills
- Customer Service
- Time Management
- Attention to Detail
- Customer interaction
- Workplace Safety
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
Accomplishments
- Boy Scout/Cub Scouts from 1st grade to 12th
- SPL/Senior Patrol Leader in 2017
- Den chief for cub scouts
Timeline
Food Lion Associate (QA, Stocker, Meat Department)
Food Lion Grocery Store
08.2019 - Current
Bachelor of Arts - Graphic Design
Western Carolina University
Associate of Arts -
Caldwell Early College High School
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