Kyle Hunter
Rex,GA
Summary
Talented professional adept in customer relations, sales, collections, and real estate management. Eager to develop business performance at companies. Ready to oversee properties at any scale.
Overview
12
12
years of professional experience
Work History
Customer Accounts Manager
Aaron's Sales and Lease
Forest Park, GA
06.2022 - Current
- Maintained accurate records of customer interactions using CRM software.
- Analyzed financial statements of customers in order to assess creditworthiness prior to extending terms or issuing invoices.
- Identified opportunities for cross-selling additional products or services to existing customers.
- Developed strategies for improving customer retention rates.
- Created detailed reports of customer accounts including contact information, billing history, payment status, and account activity.
- Developed strategies to improve customer experience and increase loyalty.
- Performed audits of customer accounts to ensure accuracy of data entry.
Leasing Consultant
midwood forest apartments
Forest Park, GA
08.2017 - 05.2021
- Contacted and followed up with tenants on renewal notices.
- Updated resident data into property management software system daily.
- Escalated critical issues to property manager to deliver immediate resolution.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
Leasing Assistant
hidden creek apartments
Morrow, GA
01.2015 - 08.2017
- Used conflict resolution skills to quickly resolve issues among residents.
- Coordinated maintenance services for existing tenants as needed.
- Assisted with the preparation and execution of lease documents for new tenants.
- Maintained accurate records of correspondence with and from tenants.
- Negotiated lease renewals with existing tenants.
- Organized and updated tenant files on a regular basis.
Leasing Manager
Morgan square lofts
Springfield, Mass
08.2012 - 12.2014
- Provided customer service support to ensure satisfaction throughout the tenancy period.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Organized promotional activities such as open houses or special events to attract new renters.
- Performed regular site visits to check on conditions of the premises.
- Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Developed strategies to increase occupancy levels through effective marketing campaigns.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
Education
Associate of Arts - Audio Production
Art Institute of Atlanta
Marietta, GA05-2008
Skills
- Client Acquisition Assistance
- Property tours and inspections
- Resident assistance
- Application management
- Telephone inquiry management
- Customer service expertise
- Local market conditions
- Lease oversight
Timeline
Customer Accounts Manager
Aaron's Sales and Lease
06.2022 - Current
Leasing Consultant
midwood forest apartments
08.2017 - 05.2021
Leasing Assistant
hidden creek apartments
01.2015 - 08.2017
Leasing Manager
Morgan square lofts
08.2012 - 12.2014
Associate of Arts - Audio Production
Art Institute of Atlanta
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