Job Search Status
Not actively lookingDesired Job Title
Business AnalystData AnalystWork Type
Full TimeLocation Preference
RemoteHybridLocation: Washington, MO, USSt Louis, MO
Open to relocation: No
Kyle Johns
Business Strategy and Data Science
Washington,MO
Work Preference
Summary
IIn a dynamic and fast-paced startup environment, developed skills in data analysis, problem-solving, and strategic planning. Excel in interpreting complex data sets and delivering actionable insights to support business objectives.
Overview
3
3
years of professional experience
Work History
Business and Data Analyst
serviceMob Inc.
06.2024 - Current
- Led enterprise-wide discovery and delivery initiatives to modernize service and support operations, aligning cross-functional stakeholders and translating strategic goals into actionable data insights.
- Authored advanced SQL queries using CTEs, disjoint table joins, and complex aggregations to extract, transform, and reconcile enterprise data for KPI tracking and performance reporting.
- Built and delivered ad hoc visualizations and reports in Power BI and Excel for CCO directors, highlighting operational trends, customer experience metrics, and automation opportunities.
- Analyzed cross-functional workflows and technical dependencies to identify process bottlenecks, surface integration gaps, and inform future-state architecture design.
- Translated research findings into actionable analytical frameworks that shaped the strategic roadmap and CRM business requirements for platform implementation.
- Defined and tracked key performance metrics—including cycle time reduction, contact deflection, and cost per interaction—to quantify modernization impact and guide executive decision-making.
- Partnered with business and technical teams to design data orchestration models and automation initiatives, improving reporting efficiency and scalability enterprise-wide.
Sr. Student Director
Hillsdale College - Admissions
02.2023 - 05.2025
- Coordinate with Director of Operations to lead a team of 12 student data assistants. Work with confidential student and candidate data. Orchestrated and delegated data quality and normalization tasks and identify creative solutions to advance the mission of the college to increase office efficiency.
- Streamlined management of specialized CRM (Slate), by developing over 25 office-standard queries and enhancing existing reports, which improved data accuracy and enabled more efficient data cleaning.
- Presented new concepts and initiatives in PowerPoint to connect assignments with the office mission.
- Developed innovative standard operating procedures for leadership team workflow optimization that increased operational efficiency.
Marketing Director
Hillsdale College - Campus Recreation
04.2023 - 05.2025
- Directed the marketing initiatives for Campus Rec, successfully coordinating a team of 6 student employees.
- Developed and executed comprehensive marketing strategies to enhance campus recreation program visibility.
Education
Bachelor of Science - Applied Mathematics
Hillsdale College
Hillsdale, MI05.2025
Skills
- SQL
- Python
- Excel Functions
- PowerBI
- Data Visualization
- Technical Presentation
- Data storytelling
- AI Empowerment
Timeline
Business and Data Analyst
serviceMob Inc.
06.2024 - Current
Marketing Director
Hillsdale College - Campus Recreation
04.2023 - 05.2025
Sr. Student Director
Hillsdale College - Admissions
02.2023 - 05.2025
Bachelor of Science - Applied Mathematics
Hillsdale College