Kyle Johnson
St Louis,MO
Summary
Engaged relationship builder offering expertise in bond building, issue resolution, and enhancing profit. Focused on building relationships and systems supporting meaningful connection and long term success. Experienced team player with a background in the Humanities. Looking for a remote/hybrid position.
Overview
14
14
years of professional experience
Work History
Account Manager Lead
DataVerify
07.2020 - 12.2023
- Customer focused/facing position centered on building report, leveraging strong relationships to increase business.
- Evaluated holistic client needs and offered tailored recommendations based on data, trends, and experience.
- Led and advised a team of Account Managers focused on challenging client escalations.
- Maintained and expanded book of business that includes many of the top US mortgage lenders.
- Facilitated day to day troubleshooting, initial and continued training, strengthened product usage.
- Consistently engaged in B2B sales opportunities and leveraged current business relationships to build new business.
- Assisted with sales calls, demos.
- Oversaw and coordinated projects across a variety of topics involving multiple organizations and departments.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
FOH Manager/Supervisor, Lead Trainer
Weber Grill Restaurant STL
09.2016 - 05.2020
- Consistently met and exceeded goals, culminating in multiple promotions.
- Established a cultural norm of equity and teamwork amongst serving staff/support.
- Promoted and maintained cross-line communication and intra-team cooperation.
- Worked closely with Director of Events to gain business, plan events to maximize profit, and suggestive sell throughout while maintaining high levels of client satisfaction.
- Assisted with B2B event coordination and networking.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Employee of the Quarter (Q4 2019), Employee of the Year (2020)
Server
Veritas Gateway To Food And Wine
10.2015 - 09.2016
- Server, strong focus on oenology and seasonal, experimental cuisine.
Brand Ambassador
Sir Kensington's
01.2015 - 10.2015
- Responsible for scheduling, coordinating, executing culinary demos with live customer facing cooking/product demonstration at multiple locations.
- Consistently one of top 5 performers in market, little to no oversight.
- Recognized for utilization of soft skills to promote product.
Production Designer
Blue Seraph Productions
01.2013 - 08.2016
- Responsible for managing an international team of twelve.
- Responsible for sourcing dozens of artworks and creating multiple pieces specifically for production as well as producing prints for investors.
- Worked remotely and on set during production, worked pre and post as well.
Creative Director
Andar Creative
01.2010 - 01.2015
- Produced a variety of marketing collateral and media for a variety of clients.
- Involved at every stage of client acquisition.
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
- Developed strategic communication and marketing plans.
- Collaborated with outside agencies to manage project progress and milestones.
- Oversaw full teams of writers, artists, designers and project managers.
- Negotiated vendor contracts and services to meet budget requirements.
- Established procedures and quality standards for department.
- Developed artistic visual products while working within defined technical constraints.
Freelance Artist/Creative Writer
Self Employed Writer
09.2009 - Current
- Won multiple awards, most recently Award of Excellence from Art Saint Louis
- Exhibited work locally, nationally, and internationally
Education
Bachelor of Arts - Art
Missouri State University
Springfield, MOAssociate of Arts - American Studies/Art
Saint Louis Community College
St Louis, MO2023
High School Diploma -
Lafayette Senior High School
Wildwood, MO2008
Skills
- Advanced Soft Skills
- Client Development and Retention
- Account Management
- Customer Service
- B2B Relationship Management
- Creative Solutions
- Wide Ranging Experiences
- Teamwork and Collaboration
- SaaS
- Verbal and Written Communication
- Inside and Outside Sales
- Artist
Timeline
Account Manager Lead
DataVerify
07.2020 - 12.2023
FOH Manager/Supervisor, Lead Trainer
Weber Grill Restaurant STL
09.2016 - 05.2020
Server
Veritas Gateway To Food And Wine
10.2015 - 09.2016
Brand Ambassador
Sir Kensington's
01.2015 - 10.2015
Production Designer
Blue Seraph Productions
01.2013 - 08.2016
Creative Director
Andar Creative
01.2010 - 01.2015
Freelance Artist/Creative Writer
Self Employed Writer
09.2009 - Current
Bachelor of Arts - Art
Missouri State University
Associate of Arts - American Studies/Art
Saint Louis Community College
High School Diploma -
Lafayette Senior High School
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