Kyle Johnson
Customer Service And Inventory Specialist
Cape Coral,FL
Summary
Customer Service and Inventory Specialist with over a decade of experience in fast-paced, customer-focused environments. Demonstrated expertise in managing customer interactions, resolving issues, and ensuring customer satisfaction. Proven ability to handle high-pressure situations with a positive attitude and meticulous attention to detail. Skilled in inventory management, order processing, and coordination with internal departments to ensure timely delivery and returns. Proficient in Microsoft Office, with strong communication and problem-solving abilities. Seeking to leverage a background in customer service and healthcare to contribute to the overall success of Arthrex.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Inventory Specialist
Bevinco
12.2022 - Current
- Participated in weekly physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
Bartender
Bahama Breeze
09.2018 - 05.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
Restaurant Manager
Macaroni Grill
08.2013 - 08.2018
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Education
Bachelor of Science - Biological Science
Florida International University
Miami, FL 05.2001 -
Associate of Science - Emergency Medical Services
Florida SouthWestern State College
Fort Myers, FL 05.2001 -
Skills
Inventory Control
Customer Service Excellence
Material Handling
MS Office
Digital and Physical Counts
Data Management
Data Entry
Suggestive Selling
Emergency Response
Patient Transport
Advanced Life Support
Certification
Emergency Medical Technician (Certification No. EMT 524176)
Timeline
Inventory Specialist
Bevinco
12.2022 - Current
Bartender
Bahama Breeze
09.2018 - 05.2024
Restaurant Manager
Macaroni Grill
08.2013 - 08.2018
Bachelor of Science - Biological Science
Florida International University
05.2001 -
Associate of Science - Emergency Medical Services
Florida SouthWestern State College
05.2001 -