Kyle Jordan
Mechanicsburg
Summary
Dynamic professional with experience as an Independent Life Insurance Agent, excelling in client relationship management and policy analysis. Proven ability to enhance data accuracy and deliver exceptional customer service. Skilled in training teams and navigating regulatory compliance, ensuring optimal client satisfaction and policy adjustments. Committed to continuous improvement and client advocacy.
Overview
13
13
years of professional experience
Work History
Independent Life Insurance Agent
Self-employeed
Mechanicsburg
03.2023 - Current
- Stayed current with life insurance market trends and regulatory changes.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Provided ongoing support and advice to clients regarding policy adjustments and updates.
- Conducted policy reviews to identify opportunities for additional coverage or adjustments.
- Updated knowledge of state laws governing life insurance policies regularly.
- Delivered outstanding customer service, addressing client inquiries and concerns promptly.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Cleaning Supervisor
A Man With A Dust Pan
Plain City
07.2013 - Current
- Managed team of employees, daily progress reports and overall project planning.
- Ensured compliance with state and federal laws pertaining to hazardous waste disposal methods and practices.
- Reported damage or theft of hotel property to management.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Verified each completed room against standard plans to maintain consistency.
- Delegated work to staff, setting priorities and goals.
- Swept and damp-mopped private stairways and hallways.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
- Explained goals and expectations required of trainees.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Coached staff on strategies to enhance performance and improve customer relations.
Warehouse Worker
Culligan Water
Columbus
09.2021 - 03.2023
- Performed cycle counts to maintain accurate inventory records.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Investigated any reported problems regarding shipping errors or damages.
Customer Service Representative
Whole Foods Market Inc
Columbus
06.2012 - 03.2015
- Complied with company service standards and adhered to inventory and cash control procedures.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Performed variety of duties related to food service.
- Served meals to customers in a friendly and courteous manner.
- Prepared workstations with ingredients and tools to increase efficiency.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Assisted with unloading deliveries from suppliers into storage areas.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Ensured that all foods were prepared according to health department regulations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Maintained accurate records of sales transactions for end-of-day reports.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted with inventory management and restocking supplies as needed.
- Monitored inventory to keep adequate stock of food items and supplies.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
GED -
Rutherford B. Hayes High School
Delaware, OH06-2005
Skills
- Client relationship management
- Policy analysis
- Premium calculation
- Regulatory compliance
- Customer service
- Policy review
- Sales techniques
- Presentation skills
- Team management
- Employee training
- Problem solving
- Negotiation skills
- Resilience under pressure
- Adaptability to change
Affiliations
- Purple belt in Brazilian jiu-jitsu
- Avid aggressive rollerblader
Timeline
Independent Life Insurance Agent
Self-employeed
03.2023 - Current
Warehouse Worker
Culligan Water
09.2021 - 03.2023
Cleaning Supervisor
A Man With A Dust Pan
07.2013 - Current
Customer Service Representative
Whole Foods Market Inc
06.2012 - 03.2015
GED -
Rutherford B. Hayes High School