Kyle Joseph
Fleming Island,FL
Summary
Family, Team, Goals, and Respect these are all intertwined if you dont have one the system can fail. As a leader, I strive to make each and everyone one of those a mission in the way I approach a career. Along with honorably serving in the United States Coast Guard for 17 years, I also have an active Secret Security Clearance. I'm an organized and dependable candidate whose also successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet any team goals or deadlines. I'm very detail-oriented as well as a team player that exibutes strong organizational skills. I strive when it comes to handling multiple projects simultaneously with a high degree of accuracy. I'm looking to seek and maintain a full-time position that offers professional challenges, while utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Mellow Mushroom
12.2023 - 03.2024
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Operational Unit Controller
United States Coast Gaurd
07.2022 - 12.2023
- Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.
- Monitored communications to detect important information related to current and planned military operations.
- Organized search and rescue activities to locate missing persons.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team settings, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Coordinated with local authorities to smoothly manage disaster response.
Situational Unit Controller
United States Coast Gaurd
07.2020 - 07.2022
- Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.
- Monitored communications to detect important information related to current and planned military operations.
- Produced detailed and knowledgeable technical reports on command and field activities.
- Developed strategic plans to warn, control and evacuate personnel and general public from critical zones.
- Assisted with tactical planning by compiling and evaluating important operations and intelligence data.
- Helped implement disaster plans, coordinating teams and resources to swiftly respond to problems.
- Skilled at working independently and collaboratively in a team environment.
Situational Unit Controller
United States Coast Gaurd
05.2014 - 07.2020
- Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.
- Monitored communications, scheduled safety escorts to the Department of the Navy for Nuclear Submarine movements out of Kings Bay, GA and Mayport, FL.
- Produced detailed and knowledgeable daily briefs on command and field activities.
- Developed strategic plans to warn, control and evacuate personnel and general public from critical zones during time of natural disasters while working with other local government agencies.
- Helped implement disaster plans, coordinating teams and resources to swiftly respond to problems.
- Trained over 45 personnel in the Communications Unit Desk and Situational Unit Desk.
- Organized search and rescue activities to locate missing persons affected by multiple hurricanes.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Petty Officer
United States Coast Gaurd
06.2011 - 05.2014
- Mentored and supervised multiple personnel within unit, providing positive guidance for professional and personal development.
- Directed safe and secure operations of over $200 million worth of government property, resulting in no loss of equipment or negative incidents.
- Assisted various units with foreign travel to get clearances passed along with secure shipments in and out of Guantanmo.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Integrated intelligence activities into other military operations, plans and programs. While also working with DEA, FBI, CGID, NCIS, ICE, and all other military branches.
Petty Officer Second Class
United States Coast Gaurd
06.2009 - 06.2011
- Mentored and supervised 33 personnel within unit, providing positive guidance for professional and personal development.
- Handled administrative requirements, maintained records and submitted operational reports.
- Drafted messages and reports to inform leadership of current situations using wide variety of Coast Guard communications equipment.
- Communicated with command centers to develop and execute tactical plans through various pieces of equipment suck as satellite, secure networks, and other viable options.
- Executed tactical operations with accuracy and control.
- Prepared and delivered investigative reports and briefings.
- Monitored and assessed mission progress and provided updates to command.
- Directed tactical operations in complex and challenging environments.
- Analyzed intelligence reports and identified potential tactical threats.
- Created contingency plans to address unexpected tactical scenarios.
Communications Specialist
United States Coast Gaurd
10.2007 - 06.2009
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Optimized productivity to improve on-time emergency response and life support.
- Aided senior leadership by collecting research for executive decision-making support.
- Cultivated client rapport by interfacing with callers to aid with medical emergencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Skills
- Risk Mitigation
- Command Support
- Government Policy
- Creative Solutions
- Military Operations
- Situational Awareness
- Search and Rescue Coordination
- Planning and Coordination
- Event Coordination
- Microsoft Office
- Microsoft Excel
- Information Confidentiality
- Train Employees
- Business Intelligence
- Public Relations
- Producing Communications
- Event Execution
- Technical Knowledge
- Crisis Communications
- Customer Engagement
- Recruitment
- Operations Management
- Schedule Coordination
- Staff Management
- Promotions planning
- Adaptable
- Inventory control and record keeping
- Performance Improvement
- Passion for customer satisfaction
- Team Management
- Customer loyalty
- Employee Retention
- Trained in performance and wage reviews
- Payroll Administration
- Strategic Planning
- Sales and Marketing
Accomplishments
- DHS Outstanding Unit Award
- 2 - Achievement Medals
- Meritorious Unit Commodation Ribbon
- 6 - Meritorious Team Ribbons
- 4 - Good Conduct Medals
- CG Special Ops Service Ribbon
- 2 - Humanitarian Service Ribbons
- 3 - Commandant Letter of Commodation Ribbons
Timeline
Assistant General Manager
Mellow Mushroom
12.2023 - 03.2024
Operational Unit Controller
United States Coast Gaurd
07.2022 - 12.2023
Situational Unit Controller
United States Coast Gaurd
07.2020 - 07.2022
Situational Unit Controller
United States Coast Gaurd
05.2014 - 07.2020
Petty Officer
United States Coast Gaurd
06.2011 - 05.2014
Petty Officer Second Class
United States Coast Gaurd
06.2009 - 06.2011
Communications Specialist
United States Coast Gaurd
10.2007 - 06.2009
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